Symphony in a Digital-first Key

Asia/Pacific | October 26, 2022




Overview


Symphony in a Digital-first Key

 

The pandemic has nudged digital transformations (DX) toward a digital-first state. Pre-COVID, enterprises and governments worldwide were expected to mount US$2.1 trillion in DX spending between 2020 and 2023. Now, investment commitments are forecast to reach US$2.8 trillion between 2022 and 2025.

Clearly, putting in place digital tools to compete in a digital-first world is a priority. Businesses must play to a new tune in this digital-first world – a symphony that brings together the nine different keys.

It is evidenced in how future-forward enterprises interconnect the pillars of remastering, recreation, and remixing — like music’s essentials of melody, harmony, and rhythm — in everything from operations to partnerships to customer engagements.

The new symphony that the Future Enterprise plays will be in a digital-first key. The sounds of which appeal to audiences in any technology space.

 

Come join the new symphony at IDC’s DX Summit & Future Enterprise Awards 2022.

General Information


DATE & TIME

26 October 2022

10.00 AM – 7.00 PM (GMT +8)

*Registration starts at 9.30 AM.

VENUE

26 Oct: National Gallery Singapore, Supreme Court Terrace

1 St Andrew's Road, Singapore 178957

Virtual Platform (for attendees based out of Singapore): IDC Arena

IDC Asia/Pacific DX Summit Agenda

Time Event & Speakers
09:30

Registration & Welcome Refreshments

10:00

Moving From Digital Transformation to Digital Business

Linus Lai
Vice President, Software and Services, IDC Asia/Pacific

We're now entering the Digital Business Era, where business value creation is based on the use of digital technologies. How do business leaders run a viable digital business built on a digital-first strategy?

  • What is a Digital Business?
  • Redefining business value and its new leading metrics
  • Challenges to running a digital business

 

10:20

Busting the Myths in the Future of Work

Heather Emslie
Global Head, Google Workspace
Welson Jamin
Managing Director & Group Head of Institutional Banking Ops, DBS
Lily Phan
Research Director, Future of Work, IDC Asia/Pacific

IDC Future of Work FutureScape predicts that by 2023, digital transformation and business volatility will drive 55% of A2000 organizations to deploy remote or hybrid-first work models. Hybrid work models will force organizations to rethink how they instrument work facilities to be purpose-built to bridge between physical workplaces and digital workspaces. In the years since the outset of global remote and hybrid work, employees have seen improvements and challenges with work-life integration but an overall appreciation for the flexibility that hybrid work affords. Employers have overcome initial skepticism around hybrid work as they realized improved productivity, staff retention, and the opportunity to hire talent without geographical restrictions.

Although much has changed in the past two years, there are still some pervasive myths about remote and hybrid models that are having a direct impact on the broader conversation about the future of hybrid work. There might be a core truth to things that are labeled myths so in this session, the speakers will share their opinions surrounding hybrid work practices, security risks, teaming, productivity and corporate culture.

Award Presentation for Best in Future of Work

10:45

Connected Data to Thrive in Uncertain Times

Hemanth Prabakaran
Executive Director, Head Data Analytics & Insights, Standard Chartered Bank
Ashish Bhan
Senior Vice President, Cloud and Data Engineering, DBS
Christopher Lee Marshall
Vice President, Data, Analytics and AI, Digital Resiliency and Sustainability, IDC Asia/Pacific

As the world recover from the pandemic, the war in Ukraine is still raging on. Recession is threatening to loom.

We are living in uncertain times. With that, governments and enterprises, big and small, are seeking ways to improve their value to citizens and customers and yet decreasing the cost, enriching the offerings by providing security, speed and scale.

Connected Data, beyond just data, provide you with the insights embedded in the relationships between your data points to make decisions faster, better with more relevance to the data you collected.

Award Presentation for Best in Future of Digital Infrastructure

11:10

Are You Digital-Ready for Gen Z?

supercatkei (Denise Teo)
Full-time Streamer, Mentor & Community Builder
Annette Lee
Filmmaker, Actress, Musician
Winston Ng
Chief Executive Officer, Finute
Christian Fam
Research Manager, IDC Asia/Pacific

Whether your organization is prepared or not, it's time to add Gen Z into the symphony that your organization wants to perform. When we talk about digital-first world, it is this group of digital-first customers, creators, influencers and disruptors that we have to bear in mind. It's time for us to focus attention on Gen Z who are entering the marketplace with a unique set of expectations, characteristics, influences and creations and what it means to your industries.

  • How to build and scale an online community?
  • A Gen Z perspective on customer experience in the Metaverse
  • Building an ecosystem of creators, consumers and businesses

Award Presentation for Best in Future of Intelligence & Best in Future of Customer Experience

11:35

Secure DevOps at Scale - Lessons Learnt

Pas Apicell
Principal Engineer APAC, Snyk
Linus Lai
Vice President, Software and Services, IDC Asia/Pacific

The impact of vulnerable software has reached a scale that cannot be ignored - global losses from cybercrime reached $1 trillion in 2020. Corporate leaders have made addressing security a priority - a survey of CEOs showed cyber security as the #1 risk to the growth of their companies. Hear from the panelists on how companies are addressing and prioritizing their cybersecurity needs in the DevOps lifecycle, and the lessons they have learned and what the tangible outcomes were for these companies.

Award Presentation for Best in Future of Operations

12:00

Networking Lunch

13:30

Evolutions in Edge Security – New Paradigms to Consider

Graeme Pyper
APAC Director Channel Partner and Alliances, BlackBerry Cybersecurity
Simon Piff
Vice President, Security & Trust Research, IDC Asia/Pacific

Over time the concept of the edge, or perimeter, has changed a lot as far as security professional are concerned. What used to be a clear well-defined perimeter is now amorphous and distributed. Indeed the systems themselves are constantly changing – meaning that security now needs to be agile enough to be able to address these changes.

With endpoint, identity, data and applications now the control planes for the cloud architecture, there is a significant demand to find the right security platform that can help minimize complexity for the IT security team, whilst providing new automated security tools that can address these new control points.

Efficiency, automation, simplicity are critical to the effectiveness of the security team, as is the need to reduce risk when introducing new solutions to the environment – and so a strong track record is also requires.

With the changing nature of the edge, the way identity is being tied to endpoint to create increased security, its time new ways to address these opportunities are uncovered.

Award Presentation for Best in Future of Trust


13:55

Does Digital First Mean People Second?

Daniel Laverick
Senior Vice President & Head of Digital and Data, Zuellig Pharma
Ada Cheung Wing Yee
Regional Head of Transformation and Customer Outcomes, Asia Pacific, A.P. Moller Maersk, Asia Pacific
Alfred Lo
Chief Technology Officer, Maya
Christopher Lee Marshall
Vice President, Data, Analytics and AI, Digital Resiliency and Sustainability, IDC Asia/Pacific

People are a critical component to the success of a digital-first enterprise as they both drive digital change and are the ones most impacted:

  • How do we engage our business and IT teams to support digital change?
  • What are the digital skills and behaviours we should build in a digital first enterprise?
  • How do we keep our customers on our side while implementing a digital first strategy?

Award Presentation for Best in Future of Digital Innovation

14:20

Building Loyalty and Resilience through Customer Experience

Arijit Roy
Vice President, Asia, Zendesk
Bharati Amarnani
Senior Director, Coda Payments
Simon Piff
Vice President, Security & Trust Research, IDC Asia/Pacific

Establishing loyalty through contextually relevant and differentiated experiences is critical to ensuring business success. Yet, many organizations had done little to build good customer engagement models. To redefine customer engagement strategies holistically, how can it be done effectively and what is needed?

  • A proactive approach towards understanding your customers and stakeholders
  • Implementing channel strategies to achieve efficiencies and scale
  • Happy employees = happy customers – what should businesses do to improve employee experience

Award Presentation for Special Award for Sustainability

14:45

Coffee Break

15:15

Concerto in D Major – The Melody of Digital Banking and Healthcare Ecosystems

Shivani Saini
Global Digital & Tech Head, Business Units, Haleon
Adil Antia
Senior Partner, Asia Pacific, FPT Asia Pacific
Daniel-Zoe Jimenez
Vice President, Research GPL, Digital Natives Business/Startups, SMBs, CX/Apps and Channels, IDC Asia/Pacific

D major was long regarded as "the key of glory". In today's digital-first world, enterprise success (or the key to business glory) requires a digital business to run at scale. A critical aspect to achieving this goal, is having a digital business platform that is architected in a way that allows the business to derive sustainable and resilient growth across the enterprise and its ecosystem.

The banking and healthcare industries are undergoing significant changes. How are industry leaders in these industries driving the necessary scale and tapping into their ecosystems to drive ongoing value, and better experiences? Join us in this melodic panel discussion, where we will discuss:

 

  • How a global leader in consumer healthcare is architecting for scale and creating a digital platform to maximize ecosystem value
  • What are leading banks doing to drive digital business success and overcome key digital challenges
  • Best practices to effectively untap the potential of industry ecosystems and generate resilient and sustainable business growth

 

Award Presentation for Best in Future of Connectedness

15:40

The Art of Technology - Will the Metaverse Change Art Work and Experiences

Lionel Chok
Chief Metaverse Officer (CTO), Hatten Land Limited
Kevin Lim
Deputy Director, Digital Innovation & Transformation, National Gallery Singapore
Hafiiz Karim
Artist, The Next Most Famous Artist
Daniel-Zoe Jimenez
Vice President, Research GPL, Digital Natives Business/Startups, SMBs, CX/Apps and Channels, IDC Asia/Pacific

What do leading artists, technology leaders and museums have in common? They understand the importance of reinventing themselves, and experimenting with technology to drive growth, competitiveness and quickly adapting to the evolving market and customer needs. The Metaverse presents significant opportunities for artists and organizations to transform work, and experiences for a digital-first world. But how far are we in reaching its true potential? Will we ever get there? What are the best practices that can help us unlock real value across industries? In this panel discussion, we will look at:

  • What are artists and art galleries doing to effectively leverage the Metaverse, blockchain and NFTs
  • How can organizations across industries deliver immersive phygical experiences that keep customers coming back
  • Do you need a Chief Metaverse Officer and a Metaverse strategy?

Award Presentation for Best in Future of Enterprise of the Year & Special Award for Digital Resiliency

16:05

Do CEOs Need to Know-It-All?

Budi G. Sadikin
Minister of Health of the Republic of Indonesia
Atty. Emilio Benito Aquino
Chairperson and CEO, Securities and Exchange Commission Philippines
Sandra Ng
Group Vice President & General Manager, IDC Asia/Pacific

The role of an orchestra conductor is similar to a Chief Executive Officer. The conductor needs to have a "vision", just like a CEO, of how the symphony should be played. This ensures that the orchestra comes together in harmony, just like a well-functioning digital-first enterprise. Each segment of the orchestra, just like each function within an enterprise, has its distinct purpose, and no single function can overshadow the others.

We have gathered a few CEOs of the Year to discuss:

  • Are CEOs becoming more techie?
  • The role of CEOs as an orchestra conductor: articulating a vision, managing diversity and listening to new ideas
  • As a CEO, how do you resolve conflicts?
  • What is on the CEO agenda for 2023?

 Award Presentation for CIO of the Year

16:30

Regional Awards Presentation Ceremony

Networking Cocktail & Performance

Best in Future of Intelligence

Best in Future of Work

Best in Future of Digital Infrastructure

Best in Future of Customer Experience

Best in Future of Connectedness

Best in Future of Digital Innovation

Best in Future of Trust

Best in Future of Industry Ecosystems

Best in Future of Operations

Future Enterprise of the Year

CEO of the Year

CIO/CDO of the Year

Special Award for Digital Resiliency

Special Award for Sustainability

19:00

End of IDC DX Summit & Future Enterprise Awards 2022 Asia/Pacific


Speakers

Meet IDC’s top analysts and industry experts.

Linus Lai

Vice President, Software and Services, IDC Asia/Pacific

Heather Emslie

Global Head, Google Workspace

Welson Jamin

Managing Director & Group Head of Institutional Banking Ops, DBS

Lily Phan

Research Director, Future of Work, IDC Asia/Pacific

Hemanth Prabakaran

Executive Director, Head Data Analytics & Insights, Standard Chartered Bank

Ashish Bhan

Senior Vice President, Cloud and Data Engineering, DBS

Christopher Lee Marshall

Vice President, Data, Analytics and AI, Digital Resiliency and Sustainability, IDC Asia/Pacific

supercatkei (Denise Teo)

Full-time Streamer, Mentor & Community Builder

Annette Lee

Filmmaker, Actress, Musician

Winston Ng

Chief Executive Officer, Finute


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