Digital Makeover in a Changed World

Hong Kong | September 28, 2021




IDC Hong Kong DX Summit Agenda

Time Event & Speakers
09:30

Embedding DX into Your Organization to Thrive in a Digital-First World

Simon Piff
Vice President, Practice Group, IDC Asia/Pacific
09:50

Drive Your Company Forward with the Working Backward Culture of Innovation

James Tsai
Enterprise Program Lead, Taiwan, Amazon Web Services
The rapid pace of technological change is disrupting industries of every kind. All that change represents a unique opportunity for organizations, of any size, to truly differentiate through innovation. And to support that innovation, technology comes into play for more agile experimentation, rapid deployment, and unlimited scale. In this session, you’ll learn how companies like Amazon use technologies and a peculiar, customer-centric approach called Working Backwards to encourage a rewarding culture of innovation.
10:15

Building the Future Ready Digital Enterprise

Avneesh Saxena
Group Vice President, Domain Research Group, IDC Asia/Pacific
Cally Chan
General Manager, Microsoft Hong Kong and Macau
Patrick Lam
Chief Technology Officer, AIA HK and Macau
COVID-19 has sped up digital transformation for many companies across all sectors. As the market conditions continue to change, enterprises realize the need to move faster in order for them to be not left behind. The key tenets of the transformation discussions have been around digital infrastructure resilience, trusted IT, AI and analytics to enable better customer experience and employee engagement.

In this panel we discuss the journey of AIA – a leading insurance company and Microsoft a major cloud provider to understand how they are navigating their strategies in these challenging times. We will strive to understand the motivation to change, and the challenges they faced. AIA will share their TDA (technology, digital and analytics, and artificial intelligence) initiatives and their strategies in this journey. Microsoft Hong Kong will talk about how they are building a trusted cloud environment with security to empower their clients from all industries to achieve their transformation goals.
10:40

Strengthening Hong Kong’s Position as an International Financial Centre through Innovation and Digitalisation

King Au
Executive Director, Financial Services Development Council
As an international financial centre, Hong Kong’s financial system remained resilient amid the global pandemic with a revitalising business environment powered by technology, innovation, and entrepreneurship. With accelerated adoption and proliferating prevalence of digitalisation come opportunities and risks – cybersecurity, digital wealth management, and regulatory regime are some of the imperative aspects that should be delved into. During the session, BFSI opportunities embedded within digital transformation, alongside FSDC’s outlook on digitalising the financial services industry will be discussed.
10:55

The Agility Imperative: Keeping up with customers and their changing preferences

Malcolm Koh
Director of CX Practice, Global Customer Engagement, Zendesk
Steph Owen
RVP Customer Success, APAC, Zendesk
Customer engagement is increasingly tough to attract and maintain. Customers want to experience a complete journey: Instant connection, seamless interaction, and exceptional service. It’s often difficult for companies to deliver. Today’s digital-first, distributed, and constantly evolving landscape puts even more pressure on CX organisations and CX leaders — and it isn’t temporary. To deliver the best CX, one that can be a competitive advantage, companies need to be nimble and responsive to meet customers' rising expectations. In a word: agile - how we enhance agility is key to delivering incredible customer experiences. 
11:20

IDC Future Enterprise Awards Presentation Ceremony - Part 1

11:30

Succeeding as part of an Ecosystem – practical lessons learned

Christopher Holmes
Managing Director, IDC Insights Asia Pacific
William Yeung, FSA
Co-founder & CEO, MediConCen Limited
11:50

Building an Intelligent Enterprise and Sustainable Business with SAP

Linus Lai
Vice President Software, Services & Verticals, IDC Asia/Pacific
Anita Varshney
Global Vice President, Strategy SAP S/4HANA Sustainability, SAP
Simon Li
Senior Solution Manager, Industries and Customer Advisory, SAP Hong Kong
The pandemic crisis of 2020 forced many organisations to focus on business resiliency, and re-evaluate their strategic priorities for digital transformation. Not only are we working from anywhere, but customer experience, supply chain and business operations have been redesigned to ensure future shocks will have less of an impact and organisations can be more sustainable, agile and adaptive.

With Digital innovation is now on the agenda, with much more thought and budget now focused on creating new digital solutions as opposed to maintaining legacy systems and applications. At the core of our discussion will be how digitally resilient organisations can use intelligent ERP.
12:10

IDC Future Enterprise Awards Presentation Ceremony - Part 2

12:30

End of Summit


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