Digital Makeover in a Changed World

Singapore | September 21 - October 29, 2021




IDC Singapore DX Summit Agenda


Time Event & Speakers
10:00

Making DX “Endemic” to Your Organization to Thrive in a Digital-First World

Daniel-Zoe Jimenez
Associate Vice President, Digital Transformation (DX), Future Enterprise, and SMB, IDC Asia/Pacific
10:20

The Ugly Truth About Customers

Simon Piff
Vice President, Practice Group, IDC Asia/Pacific
Malcolm Koh
Director, CX Practice, Global Customer Engagement, Zendesk
Steph Owen
Regional Vice President, Success, APAC, Zendesk

It's critically important to be able to appeal to customers in this day and age, due to the huge range of options (and competitors) in almost all markets, especially when there are digital curating services that can also help customers make their selection. But once we have recruited a customer, how we engage with them from that point onwards is up to organisations as their loyalty to your brand increases so will their demands increase.

How do we assure that we are looking after them properly and ensure that we don’t become our own worst enemy by delivering a poor quality to service after we have taken such a long time to recruit them?

Announcement for Best in Future of Customers and Consumers Singapore Winner

Announcement for Best in Future of Trust Singapore Winner

10:50

Creating Business Value with Graph Database Technologies

Christopher Lee Marshall
Associate Vice President, Data, Analytics and AI, IDC Asia Pacific
Robin Fong
Regional Director, ASEAN, Neo4j

Announcement for Best in Future of Work Singapore Winner

Announcement for Best in Future of Intelligence Singapore Winners

11:20

DX Leadership in a Changed World: How Technology Leaders Influence the Direction of Enterprises in the New Normal

Daniel-Zoe Jimenez
Associate Vice President, Digital Transformation (DX), Future Enterprise, and SMB, IDC Asia/Pacific
May Yap
Chief Information Officer & Senior Vice President, Jabil

Announcement for CIO / CDO of the Year Singapore Winner

11:40

Disrupting Finance Operations through Collective Intelligence at Standard Chartered Bank

Sneha Kapoor
Senior Research Manager, IDC Financial Insights Asia/Pacific
Craig Turrell
Head of Data Strategy & Delivery Group Finance, Plan to Performance, Standard Chartered Bank

Announcement for Best in Future of Operations Singapore Winner

12:10

Healthcare Digital Innovations in an Endemic World

Sandra Ng
Group Vice President, Practice Group, IDC Asia/Pacific
Dr Loh Yong Joo
Associate Clinical Director, Centre for Healthcare Innovation (CHI)

The Ng Teng Fong Centre for Healthcare Innovation aims to be the place for healthcare professionals and partners to bring their thoughts, their ideas and their passion, and together turn possibilities into real world solutions. Taking a systems-based approach to Healthcare Innovation through our CHI Innovation Cycle, starting with care redesign to optimise outcomes and value for patients; then applying technologies to enable the process; and redesigning better jobs. This continuous innovation approach enables sustainable change in healthcare by testing future models of care, with the use of new technologies and the transformation of our workforce.

In this session find out what are the technological innovations that drive Singapore's fight against COVID 19:

  • What predictive modeling is Singapore's healthcare working towards and what are its use cases?
  • What are the systems and processes set in place to protect patients and frontliners?
  • What are the learning points for other industries as we watch how the healthcare sector is transitioning at such a rapid pace to move from pandemic to endemic preparation?

 

12:40

Building "Digital Innovation Factories", Transforming Operations for Industry 4.0, and Our Evolving Digital Ecosystems

Dr. Christopher Holmes
Managing Director, IDC Insights Asia/Pacific
Vee Leung Ho
Head of Infocomm & Data, PSA Singapore
Lee Maynard
Head of FI Clearing and Swift, Transaction Banking, Technology & Innovation, Standard Chartered Bank

Announcement for Best in Future of Industry Ecosystems Singapore Winner

Announcement for Best in Future of Digital Innovation Singapore Winner

Announcement for Best in Future of Digital Infrastructure Singapore Winner

Announcement for Best in Future of Connectedness Singapore Winner

13:10

Closing Keynote Address & Special Awards Prize Presentation Ceremony

Meredith Whalen
Chief Research Officer, IDC

Announcement for Special Award for Digital Resiliency Singapore Winner

Announcement for Future Enterprise of the Year Singapore Winner

End of IDC DX Summit 2021 Singapore


Speakers

Meet IDC’s top analysts and industry experts.

Daniel-Zoe Jimenez

Associate Vice President, Digital Transformation (DX), Future Enterprise, and SMB, IDC Asia/Pacific

Simon Piff

Vice President, Practice Group, IDC Asia/Pacific

Malcolm Koh

Director, CX Practice, Global Customer Engagement, Zendesk

Steph Owen

Regional Vice President, Success, APAC, Zendesk

Christopher Lee Marshall

Associate Vice President, Data, Analytics and AI, IDC Asia Pacific

Robin Fong

Regional Director, ASEAN, Neo4j

May Yap

Chief Information Officer & Senior Vice President, Jabil

Sneha Kapoor

Senior Research Manager, IDC Financial Insights Asia/Pacific

Craig Turrell

Head of Data Strategy & Delivery Group Finance, Plan to Performance, Standard Chartered Bank

Dr Loh Yong Joo

Associate Clinical Director, Centre for Healthcare Innovation (CHI)


Sponsors

Headline Sponsor
Main Plenary Sponsor
Main Plenary Sponsor
Main Plenary Sponsor
Main Plenary Sponsor
Main Plenary Sponsor
Main Plenary Sponsor
Digital Roundtable Sponsor
Digital Roundtable Sponsor
Digital Roundtable Sponsor
Executive Lunch Roundtable Sponsor
Executive Lunch Roundtable Sponsor
Executive Lunch Roundtable Sponsor
Organised by

Don't miss IDC DX Summit