The Resiliency Spectrum: Leading In A New Era

June 1 - June 2, 2021 | IDC Arena



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The Resiliency Spectrum: Leading In A New Era

Resiliency was the banner story that anchored organizations in 2020. It took a pandemic to underscore its importance, challenging today’s leaders to create a long-term plan for how to weather future uncertainties while keeping core operations running.


But business resiliency as we’ve come to know it will no longer do. The challenges have grown larger, and the stakes – higher. The new currency of success in this new era is the ability to capitalize on changing conditions; and that’s where IDC’s new Digital Resiliency benchmark comes in. IDC defines Digital Resiliency as the ability to rapidly adapt to business disruptions, leverage digital capabilities to accelerate business operations, and automate processes to quickly take advantage of changed conditions to capitalize on new market opportunities.

In the same way that innovation is a team sport, upholding resiliency will require all hands on deck: HR, Finance, Marketing, Operations, and IT. As organizations regain their footing and recover from the pandemic, their rebound story will require unprecedented levels of coordination and collaboration across all business units.

Now on its second year, IDC LIVE Summit is the annual event that brings together all of IDC’s specialized conferences under one roof. Whether you work in technology, or marketing, or finance; whether you are a C-level executive, or a manager; if you live and breathe technology and innovation, IDC LIVE will have sessions that will tickle your brain.



800+

Attendees across 30 days

400-500

Live viewers

20+

Speakers

20+

Targeted thought Leader sponsors

2

Days




Digital Resiliency Framework

IDC anticipated that the DX acceleration experienced in 2020 will continue in 2021 as more markets and industries recover. This acceleration will lead us to the next chapter of DX and the emergence of two interconnected DX cornerstone themes on the way to the Future Enterprise, and one of them is Digital Resiliency. The Digital Resiliency Framework highlights six distinct but interdependent organizational dimensions necessary for achieving Digital Resiliency.



Leadership & Organization
Resiliency


This is the capstone for all the other dimensions, with both the business leadership and the CIO office working in tandem with the rest of the organization to mitigate business and digital technology weaknesses across dimensions, understanding the interdependencies and pulling them together and leveraging dimensional strengths for future success.

Workforce Resiliency


The workforce dimension focuses on optimizing the employee experience in times of extreme uncertainty.  Specifically, it covers issues such as employee engagement and productivity, retention and onboarding, skills and learning as well as health and wellness.

Customers & Ecosystems
Resiliency


The customers and ecosystem dimension encompass customer, supplier and partner engagements and how to develop, retain, renew and optimize these relationships in a time of crisis. 

Brand & Reputation
Resiliency


Customers, partners, suppliers all look to how an enterprise responds to crises as a measure of the quality and integrity of an organization and its leadership. Trust in an enterprise's brand and its reputation are won slowly but all too quickly

Financial Resiliency


An organization's outstanding liabilities and available financial resources obviously help determine its short-term survival. However financial resiliency is more than this - it includes its ability to learn from the past to predict potential future financial threats, and its ability to help the business and the broader ecosystem to respond effectively to new threats and opportunities. 

Operational Resiliency


This traditionally focuses on safeguarding and maintaining operational ‘business as usual’ using techniques such as business continuity planning and disaster recovery. Operational resiliency includes this and goes beyond it to use agile and adaptive planning techniques to build incremental and opportunistic responses to operational problems because of both internal challenges and external/ecosystem dynamics.

Event Focus Areas

CUSTOMER ENGAGEMENTS AND EXPERIENCES


  • Building trust
    Trust is dynamic and not static.
  • Focus on competence
    It can do more than fulfil their known needs.
  • Showcase integrity
    Protecting the customer’s privacy.
  • Emphasize empathy
    Understanding and caring for the customer.

Read more

EMPLOYEE ENGAGEMENTS & WORK MODELS


  • Agile operating model
    From onboarding to decision. making.
  • Future fluency skills
    Upskilling, out-of-the-box and problem solving.
  • Employee engagements
    Trust is the core ingredient.
  • Empathetic leadership
    Empowerment and KBI+KPI performance metrics.

Read more

ECOSYSTEM-LED COLLABORATION AND INNOVATION


  • Partnership extensions
    An IT-based approach to enable participation and manage disruptions.
  • An open platform
    Simplify the app development/co-innovation process.
  • Governance and contextualization
    Free flow of data and collaboration.
  • Cooperate and compete
    Dynamic participation in both environments.

Read more


Agenda


Time Event & Speakers
09:30

Digital Resiliency Framework

Sandra Ng
Group Vice President, Practice Group, IDC Asia/Pacific
09:50

Building an Integrated Experience to Deliver on What Your Customers Want

Seetoh Hon Chew
General Manager, Asia, Dell Boomi

As an organization amongst a sea of competing (and even non-competing) organizations, how will you set yourself apart in the eyes of your customers, partners and employees? It boils down to overcoming organisational barriers such as data silo and data overwhelm to give your stakeholders what they want fast and offer a consistent experience across channels. Finding technology that will connect not just systems apps and databases but devices, processes and people, will be key to delivering the integrated experience that your stakeholders expect in today’s world.

10:10

Creating Dynamic Work Models to Promote Agility, Flexibility and Intelligence

Tools needed to create a flexible and agile work environment

10:30

Ecosystem as a Competitive Advantage

Nichol Ng
Co-Founder, The Food Bank Singapore

Most organizations cannot quickly change their business model to open up new revenue streams in times of crisis

Leverage partnerships, investments, and alliances to continuously adapt their offering to a changing customer base

10:50

Integrity Builds Successful Customer Experience

The importance of cybersecurity in CX

Having good data privacy/security is the foundation in building customer loyalty

11:10

Empowering Employees to Make Smarter Decisions

Organizations need to be more agile and able to respond quickly to shifts

Tools in the market for employees to make better decision

Data democratization

 

11:30

Engagement as the Sum of All Experiences

Customer engagement improves customer experience over time

Engage with your customers for feedback, which helps to create better experience

11:50

Teamwork Makes the Tech Work

12:10

How to Enable a High Performing and Resilient Workforce?

Sandra Ng
Group Vice President, Practice Group, IDC Asia/Pacific
Dominic Penaloza
Chief Technology and Innovation Officer, JustCo

What requirements and demands have you seen since the beginning of COVID-19 pandemic?

In your opinion, what work models will emerge in the post vaccine marketplace?

How can companies modernize/evolve their work models to thrive moving forward?

12:30

Maintaining Customer Inertia and Trust

Trust is dynamic, not static

How do you maintain your customers' trust, which in turn creates customer inertia?

12:50

Balancing Cooperation and Competition

How do you encourage dynamic participation in both environments?

How should organizations decide when to compete and when to collaborate?

13:30

By Invite Only (Parallel Sessions)

LIVE CHAT #1

13:30 - 14:00

LIVE CHAT #1

LIVE CHAT #2

13:30 - 14:00

LIVE CHAT #2

LIVE CHAT #3

13:30 - 14:00

LIVE CHAT #3

14:00

By Invite Only (Parallel Sessions)

LIVE CHAT #4

14:00 - 14:30

LIVE CHAT #4

LIVE CHAT #5

14:00 - 14:30

LIVE CHAT #5

LIVE CHAT #6

14:00 - 14:30

LIVE CHAT #6

16:00

On-Demand (Parallel Sessions)

Perspective: Customers Engagements & Experiences

16:00 - 16:20

Episode 1

16:20 - 16:40

Empathy as the Intersection Between Customer and Employee Experience

16:40 - 17:00

Episode 3

Perspective: Employee Engagements & Work Models

16:00 - 16:20

Why Flexible Working is the Way to Go

Daniel-Zoe Jimenez
Associate Vice President, Digital Transformation (DX), Future Enterprise, and SMB, IDC Asia/Pacific
Brandon Chia
Vice President & Head, Singapore & Indonesia, JustCo
16:20 - 16:40

How to Prepare For Work in 5, 10 & 15 Years?

Michael Fung
Deputy Chief Executive (Industry), Chief Human Resource Officer, Chief Data Officer, SkillsFuture Singapore (SSG)
16:40 - 17:00

Episode 3

Perspective: Ecosystem-Led Collaboration & Innovation

16:00 - 16:20

The Future of Banking: Ecosystem-driven Innovation

Shavanka Ratnayake
Chief Financial Officer, nexus, Standard Chartered Bank
16:20 - 16:40

Why Digital Ecosystems Will Define the Future

Dennis Ng
Chief Revenue Officer - SME Ecosystem/Enterprise Business, Prudential Corporation Asia
16:40 - 17:00

Episode 3

Event in People

Who Should Attend?



IT

including SECURITY, DATA AND DIGITAL LEADERS, AND PRACTITIONERS

HR

LEADERS AND PRACTITIONERS

OPS

including PROPERTY AND SUSTAINABILITY LEADERS, AND PRACTITIONERS

FINANCE

including PROCUREMENT LEADERS AND PRACTITIONERS

MKTG

including SALES AND DIGITAL LEADERS AND PRACTITIONERS

Word on the Street

“It's coverage of the 5 functional areas are thorough and the topics presented are closely relevant to the current and future situations.”

Huntsman

“This event is important for me and colleagues to have more information about the current and next technology.”

PT. SADHANA

“This is a good virtual event in the middle of COVID situation, a new norm of sharing knowledge has seen set up by this virtual event it connects the expert, principal/vendor with a full beneficial discussion.”

Bungalun Kariorang KSO PEP

“Very impressed by how the event simulates a replica of a physical event.”

Carousell

“Excellent event. Thank you!”

Citibank

“Overall a very organised event! Thumbs up!”

DBS

“It’s a good conference format that has simulated live conference format well.”

CIMB Group

“Interactive and informative.”

UOB

“Hope to see again next year in 2021. Great Job for this event, thank you."

Schurter Singapore

Contacts

Justin Ng

Events Executive
(General)

Rachel Andrews

Events Executive
(Registration)

Janel Xiu Ling Lim

Account Manager
(Sales/Sponsorships)

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