Business Innovation Forum 2019 Singapore

Singapore, August 22, 2019

Overview

The Business Innovation Forum is an annual conference that aims to share perspectives on: how innovation is helping organizations drive new outcomes and business value; how digital technologies can be used to support and multiply innovation efforts, and most importantly the need for creating an innovation focused work culture.

For 2019, the theme of the event is The Future of Work is Agile.

The Future of Work (FoW) is not an end. Rather, it is a journey with the end-state constantly in flux. Successful FoW strategies are underpinned by a holistic transformation across the three dimensions of: workspace, workforce and workculture. This transformation should focus on reinventing the way businesses engage not just their with customers, but also their employees and partners, who will help them drive sustained competitive advantage.

FoW strategies are not easy to implement. Several organizations are already embarking on their FoW journey, but face challenges such as change management, security and privacy issues, and a lack of digital skills that are delaying or even derailing transformation efforts. To overcome these barriers, organizations need to inculcate an experience-centric approach and an innovation-focused mindset, through new partnerships, built on the foundation of trust, open ecosystem collaborations, and by utilizing design thinking, agile and DevOps practices.

The FoW learning curve for organizations is steep, but the journey promises to be fascinating and rewarding. Join us at this year’s Business Innovation Forum, where we will explore:

Enterprise mobility as a foundational enabler of the Future of Work.
Why is it critical to focus on employee experience to deliver superior customer experiences.
Cloud as a tool for simplifying legacy systems.
Emerging technologies such as AR/VR that are merging the virtual with the physical, human with machine.
Talent practices that address the digital skills gap.
The adoption of design thinking, agile and DevOps practices that enable enterprise-wide innovation, experimentation and automation.

Agenda

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Time	Event & Speakers
8:30 9:00	Arrival & Registration
9:00 9:15	Housekeeping
9:15 9:45	The Future of Work is Agile Simon Piff Vice President of Security Practice, IDC Asia/Pacific
As technology drives rapid digital transformation within organizations, it is also quickly transforming work as we know it. But not all jobs will be lost - the Future of Jobs Report 2018 from the World Economic Forum (WEF) has indicated that technology adoption will drive business growth, new job creation, and augment existing jobs. However, there is a growing skills gaps – both among workers and among an organization’s senior leadership – that may significantly hamper both technology adoption and business growth. It is important to recognize that the Future of Work is happening now, and it is not limited to specific job categories. Today’s organizational models, metrics, technology, and culture are challenged by the need for agility and speed – which translates to the Future of Work. So how should your organization approach work transformation? What strategies do you need to establish a talented, motivated, agile workforce equipped with best-in-class technologies that together drive competitive advantage?
9:45 10:15	Presentation by Dell Dragana Beara Portfolio Messaging Director, Asia Pacific and Japan, Dell Technologies
10:15 10:45	Building the Future Workforce Chandrani Chakraborty Head of HR Asia, QBE
It is forecasted that by 2020, millennials will make up the majority of the workforce. What can organisations do to attract millennials to their company? How can they reskill their existing work force to bring them up to speed with new and emerging technologies? And how can they bring together these the two generations to work together cohesively?
10:45 11:15	Morning Networking Break
11:15 12:45	Breakout Tracks (Parallel Sessions)
FUTURE OF WORKSPACE 11:15 - 11:45 AI and the New Era of Man-Machine Collaboration Jessie Cai Senior Research Manager, IDC Asia/Pacific AI and the New Era of Man-Machine Collaboration There is a changing demand for skills in the Age of Digital Technologies. This talk is about how exactly AI changes the way man and machine work together, we will highlight ongoing changes leading to the Future of Work, and discuss what it means to thrive as individuals and as organizations facing these changes. 11:45 - 12:15 Hello? Can Anyone Hear Me? The Value of Communication and Collaboration Bill Zeng Chief Technology Officer & Director, Sales Engineering, Asia Pacific, Poly 12:15 - 12:45 The Imperative Workplace Ben Hamley Asia Pacific Lead: Future of Work, JLL The Imperative Workplace When we hear about the future of the workplace, we sometimes hear about them as "alternative workplaces". It's not a real thing, it's just coming up with new way we can house employees (they'll want bean bags in the pantry, of course). However, with rapidly changing technologies reshaping the workforce, employees with a ‘new skills mix’ are inadvertently demanding effective change to the way that their workplaces are created, shaped, and managed. The future workplace isn't an alternative, it is an imperative - especially to the organisations who are looking to attract and retain the best talent. What is the link between workplace design and business strategy? How can we develop an effective workplace design in order to positively affect business strategy? FUTURE OF WORK CULTURE 11:15 - 11:45 Design Thinking and the Future of Work Emmy-Lou Hamley APAC Collaboration Lead, Academy Xi Design Thinking and the Future of Work More often than not, design thinking is considered as being no different from a typical problem-solving model - but this isn't the case. Rather, design thinking is a mindset that, when embedded into an organisation’s culture changes the way that problems are identified and how solutions are developed. With the rise of new and emerging technologies changing the world of work around us, how can we design a culture that is ready and equipped? How can Design Thinking prepare leaders for the Future of Work? 11:45 - 12:15 Use Cases in Empowering Supply Chain Transformation: Top-down and Bottom-up Stephanie Krishnan Research Director Kian Sin Ng Global Head of Innovation, Kuehne + Nagel 12:15 - 12:45 Can't We All Just Get Along? Kristina Boey Head of User Experience, Sembcorp Industries Can't We All Just Get Along? In today’s day and age, people can no longer work in isolation. Innovation in technology and business process are no longer enough because these are tangible and easily copied - but a culture is one of the hardest things for a company’s competitors to replicate. Discover how Sembcorp Industries is using UX to create a culture of collaboration that drives business outcomes. FUTURE OF WORKFORCE 11:15 - 11:45 How Big Data Can Help Us Be Better at Being Human Ben Wightman Head of Data Strategy APAC and Media & Performance Partnership Lead Singapore, Dentsu Aegis Network How Big Data Can Help Us Be Better at Being Human When technology and the impact of the Future of Work is discussed, the issue of job loss is, more often than not, given the limelight. However, people and organisations need to take a different view and consider how technology can be used to augment rather than replace the human element. Big Data, for example can provide CRMs with deeper insights, predictive modelling, better customer segmentation, innovative customer experiences, and new product offerings, to help sales teams make better recommendations and engage with customers. It can provide humans with the insights to make better decisions, faster. It can make HR practices more efficient and identify internal candidates ready for a move. When implemented well, how can machines help us to be better versions of ourselves? 11:45 - 12:15 Go Gig or Go Home Serene Cai Co-Founder, SpeedDoc & Vice President, Sharing Economy Association of Singapore Go Gig or Go Home Superapps like Grab and WeChat have become household names, with services ranging from payments to buying tickets all within the same app. The existence of such companies would have been unthinkable just 8-10 years ago, but has since become commonplace. What does this mean for the economy, companies and the people around them? 12:15 - 12:45 Building Foundations From the Top Down Steve Ng Vice President, Digital Platform Operations, Mediacorp Building Foundations From the Top Down Technology is just a tool. It is the people that make a difference. Transforming an organization with people-centric leadership gives way to an empowered and enabled workforce. How can driving employee motivation and building a motivated workforce, help to ensure the longevity of an organization, and better yet, how do you do it well?
12:45 14:00	Networking Lunch
14:00 14:30	Collaboration Not Included Luke McNeal Director of Workplace, APAC, Facebook
In the Future of Work, it is almost impossible to survive without meaningful collaboration. But effective collaboration doesn’t just happen. In order to create the culture you need to thrive, you need to create a culture of connection. A connection between people and ideas which is built on openness, trust and ubiquity. Building a more connected organization is the underlying – and often under-appreciated - goal of digital transformation.
14:30 15:00	When AI Meets Culture Meggy Chung Director & Head of Data Services, APAC & EMEA, Citibank
It’s been said that changing company culture is the key to scaling AI within an organization, but that it is also one of the biggest challenges to overcome. What cultural changes are required for organisations to truly scale AI? What new analytics capabilities will organisations need to develop to secure their own futures?
15:00 15:45	Reskilling the Future Workforce: Who's Responsible? Aziza Sheerin Regional Director, Singapore, General Assembly Emmy-Lou Hamley APAC Collaboration Lead, Academy Xi King Wang Poon Director, LKY Centre for Innovative Cities & Senior Director, Strategic Planning, SUTD Ben Hamley Asia Pacific Lead: Future of Work, JLL Simon Piff Vice President of Security Practice, IDC Asia/Pacific
In this time of rapid technological change, millions of jobs are expected to be lost, and millions more will be created. But is it governments, industries, employers, or employees themselves, who are responsible for reskilling today's workforce and preparing them to become the future workforce?
15:45 16:00	Afternoon Tea
16:00 16:00	End of Business Innovation Forum 2019 Singapore

Speakers

Simon Piff

Vice President of Security Practice, IDC Asia/Pacific

Dragana Beara

Portfolio Messaging Director, Asia Pacific and Japan, Dell Technologies

Chandrani Chakraborty

Head of HR Asia, QBE

Jessie Cai

Senior Research Manager, IDC Asia/Pacific

Emmy-Lou Hamley

APAC Collaboration Lead, Academy Xi

Ben Wightman

Head of Data Strategy APAC and Media & Performance Partnership Lead Singapore, Dentsu Aegis Network

Bill Zeng

Chief Technology Officer & Director, Sales Engineering, Asia Pacific, Poly

Stephanie Krishnan

Research Director

Kian Sin Ng

Global Head of Innovation, Kuehne + Nagel

Serene Cai

Co-Founder, SpeedDoc & Vice President, Sharing Economy Association of Singapore

Partners

Executive Lunch Roundtable Sponsor

Title Sponsor

Platinum Sponsor

Exhibitor

Location

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Joyce Min Li Ngiam

Conference Manager

About IDC

55 Years | 1200 Analysts | 110 Countries

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company. To learn more about IDC, please visit www.idc.com.

Business Innovation Forum 2019 Singapore

Overview

Agenda

Arrival & Registration

Housekeeping

The Future of Work is Agile

Presentation by Dell

Building the Future Workforce

Morning Networking Break

Breakout Tracks (Parallel Sessions)

Networking Lunch

Collaboration Not Included

When AI Meets Culture

Reskilling the Future Workforce: Who's Responsible?

Afternoon Tea

End of Business Innovation Forum 2019 Singapore

Speakers

Partners

Location

Contact Us

About IDC