Intelligent Automation & Artificial Intelligence Forum 2019

Singapore, September 12, 2019


Intelligent Automation and Artificial Intelligence Forum 2019


The era of greater personalization and performance is here. 2019 has been the year of the big, new, and exciting technologies under the spectrum of Automation – from RPA and Intelligent Automation to cognitive channels, from business process reengineering to Artificial Intelligence in all its forms that are expected to truly digital transform your business and deliver exceptional results. Equipped with innovative tools and rapidly evolving technologies, especially Intelligent Automation and Artificial Intelligence (IA+AI), the financial services industry is now intent on achieving hyper-personalization and hyper-performance.


Thanks to IA + AI, the institutions now have a deeper understanding of their customers and their businesses, as well as the ability to act on data-driven insights about customer behavior and customer intent. Now - more than ever - the needs, behaviour, and intent of customers will be used to design personal and meaningful customer engagements. Interactions and operations will be supported with greater IA +AI, so that not only are they efficient, but they also become more real-time.


The Intelligent Automation and Artificial Intelligence Forum 2019 agenda will thus focus on how institutions can stay ahead of the competition, through featuring discussions and leadership presentations on:


  • What exactly are Intelligent Automation and Artificial Intelligence? How this convergence is benefiting the customers, employees, and business?
  • What are the top use cases in financial services? How are early adopters are leveraging these technologies?
  • What critical mistakes to avoid in your automation deployments?
  • How leading financial institutions are making sense of customer data? Who owns the data? What are other aspects of data that must be considered?
  • What are the best practices to consider, based on the early work on IA+AI by the early adopters? What lessons have been learned by these early adopters?
  • What are the First principles for the use of AI to achieve more favorable results?


Time Event & Speakers

Registration & Morning Refreshment


Opening & Welcome Remarks from IDC Financial Insights

Michael Araneta

Associate Vice President, Head of Research & Consulting, IDC Financial Insights Asia Pacific

IDC Financial Insights Keynote – 3 Things on the SHINY New Things: Intelligent Automation and Artificial Intelligence

Sneha Kapoor

Research Manager, IDC Financial Insights Asia Pacific

What makes RPA deployment & execution successful?

Rajendra Arora

Senior Manager Transformation, Prudential Assurance

Accelerating Business Value and Scale with Intelligent Automation

Chris Huff

Chief Strategy Officer, Kofax

Networking Break


Convergence of Data Science, Analytics, AI Capabilities to Have More Personal and Meaningful Digital Conversations with your Customers

Johnson Poh

Executive Director - Head, Group Enterprise Artificial Intelligence

Panel Discussion: Accelerating Digital Transformation with Robotics and AI Program

Michael Araneta

Associate Vice President, Head of Research & Consulting, IDC Financial Insights Asia Pacific

Nirupam Das

CIO, Liberty Insurance

Vinay Sharma

Senior Vice President – Personalization & Strategic Analytics Initiatives, DBS

Conclusion & Closing Remarks


Networking Lunch


Executive Breakfast Briefing & Thought Leadership Partner


Contact Us

Tammy Chng

Events Executive

Justin Ng

Events Executive

About IDC

55 Years | 1300 Analysts | 110 Countries

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,300 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company. To learn more about IDC, please visit