8:30
8:45
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Registrations
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8:45
9:05
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IDC Introduction & Opening Address
Louise Francis
Research Director for IDC Australia and New Zealand
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9:05
9:25
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IDC International Keynote Address – A Resilient Future Government, A Resilient New Zealand - Harnessing Technologies to Create Forward-Looking Digital Services for the Nation.
Dr. Christopher Holmes
Managing Director - IDC Insights Asia Pacific
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New Zealand is reimagining its digital government – one that
will be based on trust, personalized, and seamless experiences in lifelong
journeys for citizens, local enterprises, and national digital services. Join
Dr. Chris Holmes, Managing Director, IDC Insights Asia Pacific, with his
keynote address: A Resilient Future Government, A Resilient New Zealand - Harnessing
Technologies to Create Forward-Looking Digital Services for the Nation.
“New agile policies and enabling digital services are
expected to empower individuals, create wide-spread equity and opportunities
for all, spearhead the future economy, as well as deliver excellent social and
policy results. Such new outcomes and value-creation pursuits are however, not
without regulatory, cybersecurity, procurement, and redundancy risks. As the
global digital landscape further accelerates from an applied multiple
innovation chapter to that of autonomy landscapes, one can expect exponential
growth of self-learning and self-iterative digital government innovation;
highly integrated, intuitive and anticipative invisible technologies that
reside on highly scalable platforms; and ubiquitous personalization services
through robust industry ecosystems. Join me as I share actionable insights and
best practices through policy creation and digital technology uses to navigate
the unchartered waters of building New Zealand's resilient future government,”
says Dr. Chris Holmes.
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9:25
9:45
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Government Keynote Address - Creating the Conditions to Transform the way Government Operates
Ann-Marie Cavanagh
Deputy Chief Executive, Digital Public Service and Deputy Government Chief Digital Officer, The Department of Internal Affairs
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9:45
10:05
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Q&A session with the keynote speakers
Ann-Marie Cavanagh
Deputy Chief Executive, Digital Public Service and Deputy Government Chief Digital Officer, The Department of Internal Affairs
Dr. Christopher Holmes
Managing Director - IDC Insights Asia Pacific
Louise Francis
Research Director for IDC Australia and New Zealand
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10:05
10:25
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Facilitated Workshop/ Discussion Group: New Zealand Predictions – 2021 and beyond
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10:25
10:50
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Morning Tea
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10:50
11:10
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Join, Work, Grow. Together: The journey to a digital APEC 2021
Stuart Gregory
Chief Technology Officer - APEC New Zealand, Ministry of Foreign Affairs and Trade
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In June 2020, the Government announced
New Zealand would host the Asia Pacific Economic Forum (APEC) 2021,
entirely virtually. With the first meeting in December, 2020, the Ministry of
Foreign Affairs and Trade had under six months to begin a virtual year that
didn’t just connect officials, but was also secure and engaging. While 2020 APEC
host Malaysia hosted meetings virtually, no other economy has attempted a fully
virtual year before.
The APEC New Zealand team has embraced
New Zealand’s creative technical thinking to host this year long event.
With the end goal of supporting APEC’s economic response to COVID-19, and
achieving New Zealand’s policy objectives.
Join APEC New Zealand’s CTO Stuart
Gregory to hear more about the role technology is playing in keeping thousands
of government officials connected across 21 Asia Pacific economies, multiple
time zones and thousands of meetings throughout the year. He will also share
some of the ways technology is being used to facilitate the human to human
interactions of physical meetings, supporting relationship strengthening and
the achievement of policy outcomes for New Zealand. |
11:10
11:35
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Government Case Study – Inland Revenue Business Transformation: The Road Map to Change
Gary Baird
Chief Technology Officer, Inland Revenue New Zealand
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Inland Revenue is in the midst of transforming its business in one of the largest and most ambitious programmes in the Southern Hemisphere; it’s a once in a generation opportunity to modernize tax administration in New Zealand.
Inland Revenue’s multi-year, multi-release Business Transformation programme is re-shaping the way it serves New Zealanders. It’s enabled by:
• Simplifying policy and legislative settings
• Proactively ensuring that customers get it right from the start
• Fitting revenue processes seamlessly into people’s lives
• Creating an organisation that works togethers better by making more intelligent use of information to improve outcomes for customers
• Implementing a modern, COTS-based technology platform (START) that is digitally based and highly automated.
The programme is carefully planned into multiple releases and managed business changes to minimise change impacts for customers while maintaining Inland Revenue’s revenue collection functions without disruption and importantly, delivering significant value with each release. Gary will share lessons learnt and outline how we minimise change impacts for customers and maintain Inland Revenue’s critical revenue collection functions without disruption; while ensuring real value is delivered at every stage.
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11:35
12:00
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Bank of New Zealand Case Study - Getting more for less through flow data insights.
Paul Littlefair
Chief Technology Officer, Bank of New Zealand
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BNZ has been on an agile/dev ops journey for a number of years increasing both operational excellence and delivery execution, however opportunity for improvement still exists. With a growing portfolio of complex systems and more demand driven by COVID-19 and other significant 2021 market forces - a re-think was required. What did BNZ need to do to get more for less? There were many great suggestions, but as usual they were qualitative, and lacked specific data to support improvement decisions. Dr Mik Kersten’s “Product to Project” and the use of Flow Metrics provides a new perspective for Technology teams adopting a data driven approach to improvement. The Flow Framework allows BNZ to follow work from concept to cash to identify bottlenecks and delays from a value stream, rather than just a specific team or departmental perspective. Understanding how work flowed from team to team and out to customers is leading to new insights including finding persistent bottlenecks and delays. Using flow data to drive improvements has helped highlight where to focus investments for maximum return.
Paul will share the insights and how BNZ are Removing Waste: Getting more for less through flow data insights.
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12:00
12:40
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Facilitated Workshop/ Discussion Group: Changing Fast – Enabling speedy Transformation
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12:40
13:25
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Lunch
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13:25
13:50
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Effects of Covid-19 on digital public services – education perspective
Mark Horgan
Principal Advisor to the CIO, Ministry of Education of New Zealand
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As NZ went into lockdown, there were over 800,000 students in 2,500 schools/kura needing to continue learning from home, and for some ongoing, exposing the digital divide and gaps in digital capability. The Ministry of Education responded with a range of support through dedicated TV broadcasts, hardcopy materials, student household connectivity and devices.
Mark will share the challenges, and wider Implications for digital public services. |
13:50
14:15
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Don’t Disempower Me, The Citizens View
Darren Douglass
Group Manager Digital Strategy and Investment, Ministry of Health New Zealand
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People have experienced huge benefits from digital innovations in areas like air travel, banking and retail. They expect nothing less from the health and disability system and yet limited access to health information and opportunities to use digital health services to interact with their care providers hinders New Zealanders from participating actively in, and better managing, their health and wellbeing. |
14:15
14:40
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Building Digitally Inclusive Communities
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14:40
15:20
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Facilitated Workshop/ Discussion Group – Digital Inclusion
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15:20
15:40
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Afternoon Tea
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15:40
16:05
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Beca’s Digital Journey
Vaughan Robertson
Group Manager – Technology Strategy, Beca
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Vaughan Robertson, Group Manager – Technology Strategy at Beca will describe the steps to date and current state of the Beca journey to becoming a “Digital Business”. |
16:05
16:45
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The Future Digital Economy Panel Discussion
Chris Buxton
Chief Digital Officer, Statistics New Zealand
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Within the global economy IDC predicts that 65% of GDP will be digitalised by 2022. The New Zealand government and its digital leadership teams must now proactively deal with predominantly hybrid nature of their IT environments, workforces, processes, and ecosystems to set their agency on a successful course in an increasingly volatile and digital economy. In this panel discussion, with business and government leaders who have embraced innovation and thrived during a time of change, we will delve into ways to build capabilities that create sustainable leadership in the a digital economy as it emerges from a crisis. Key themes will be:
- Lessons learnt from a crisis – How do you come out stronger on the other side?
- The role of people and organisational culture – what are the roadblocks and accelerators of change?
- Tackling the challenge of productivity – what can NZ government do?
- The power of digital inclusion and equity: where do we start?
- How can agencies embrace a culture of risk taking for innovation in a risk averse public sector?
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16:45
17:05
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International Case Study - Ministry of Digital Development, Innovation and Aerospace Industry of Kazakhstan
Askar Zhambakin
Vice-Minister, Ministry of Digital Development, Innovation and Aerospace Industry of Kazakhstan
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The Ministry is engaged in the formation and implementation of the state policy in the field of digital development of the country, in the fields of innovation, communications, public services, electronic industry, as well as engaged in the development of e-government, coordination of the activities of the State Corporation "Government for Citizens", information security, aerospace industry, geodesy and cartography. |
17:05
17:25
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Group Discussion and Outcomes – Future Digital Economy
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17:30
20:30
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Networking Drinks followed by Networking Dinner
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