IDC 2021 Government Insights Executive Forum

Forging New Paths To Create Better Digital Services For Citizens

Wellington, March 24, 2021


The IDC Government Insights Executive forum is an exclusive one-day event bringing together industry professionals and thought leaders to discuss and gain valuable insights into the government sector including key challenges and opportunities.
The event consists of a mix of customer case studies (both public and private sector), panel discussions, workshop style activities and facilitated discussion. Attendees will get the opportunity to share success stories and challenges with their peers, while gaining insight into emerging global government strategic planning practices, capabilities and resiliency focused strategies built on the experiences of 2020.

The event's activities will be shaped around the following key themes;

  • Harnessing technologies to create better, inclusive and equitable digital services for citizens.
  • Building service resilience and value for the citizen in the new normal
  • Improving digital government engagement and value for the citizen
  • Challenges faced by Government to harnessing technology more effectively in a crisis response.
  • Building a roadmap for digital skills creation, sustained training, and capability development, for New Zealand to create a thriving digital economy

A strong focus will be placed on short, bite size, presentations and case studies followed by interactive group sessions, discussions and workshops.


Time Event & Speakers



IDC Introduction & Opening Address – New Zealand's State of the Digital Government: Accelerating to Realise Economic Growth

Louise Francis

Research Director for IDC Australia and New Zealand

2020 was a wake-up call for governments around the world as digital transformation was redefined and recalibrated to adapt to a very different world. Intense pressure was placed on the need to ramp up and supercharge digital services for citizens requiring culture change, enhanced citizen engagement and revamped working models. In her welcoming address to attendees at this forum, Louise Francis, Country Manager and Research Director at IDC New Zealand, will present the latest research and trends that will shape the way governments will operate, engage and compete in the global digital economy beyond 2021.


IDC International Keynote Address – A Resilient Future Government, A Resilient New Zealand - Harnessing Technologies to Create Forward-Looking Digital Services for the Nation.

Dr. Christopher Holmes

Managing Director - IDC Insights Asia Pacific

New Zealand is reimagining its digital government – one that will be based on trust, personalized, and seamless experiences in lifelong journeys for citizens, local enterprises, and national digital services. Join Dr. Chris Holmes, Managing Director, IDC Insights Asia Pacific, with his keynote address: A Resilient Future Government, A Resilient New Zealand - Harnessing Technologies to Create Forward-Looking Digital Services for the Nation.

“New agile policies and enabling digital services are expected to empower individuals, create wide-spread equity and opportunities for all, spearhead the future economy, as well as deliver excellent social and policy results. Such new outcomes and value-creation pursuits are however, not without regulatory, cybersecurity, procurement, and redundancy risks. As the global digital landscape further accelerates from an applied multiple innovation chapter to that of autonomy landscapes, one can expect exponential growth of self-learning and self-iterative digital government innovation; highly integrated, intuitive and anticipative invisible technologies that reside on highly scalable platforms; and ubiquitous personalization services through robust industry ecosystems. Join me as I share actionable insights and best practices through policy creation and digital technology uses to navigate the unchartered waters of building New Zealand's resilient future government,” says Dr. Chris Holmes.


Government Keynote Address - Creating the Conditions to Transform the way Government Operates

Ann-Marie Cavanagh

Deputy Chief Executive, Digital Public Service and Deputy Government Chief Digital Officer, The Department of Internal Affairs

Q&A session with the keynote speakers

Ann-Marie Cavanagh

Deputy Chief Executive, Digital Public Service and Deputy Government Chief Digital Officer, The Department of Internal Affairs

Dr. Christopher Holmes

Managing Director - IDC Insights Asia Pacific

Louise Francis

Research Director for IDC Australia and New Zealand

Facilitated Workshop/ Discussion Group: New Zealand Predictions – 2021 and beyond


Morning Tea


Join, Work, Grow. Together: The journey to a digital APEC 2021

Stuart Gregory

Chief Technology Officer - APEC New Zealand, Ministry of Foreign Affairs and Trade

In June 2020, the Government announced New Zealand would host the Asia Pacific Economic Forum (APEC) 2021, entirely virtually. With the first meeting in December, 2020, the Ministry of Foreign Affairs and Trade had under six months to begin a virtual year that didn’t just connect officials, but was also secure and engaging. While 2020 APEC host Malaysia hosted meetings virtually, no other economy has attempted a fully virtual year before.

 The APEC New Zealand team has embraced New Zealand’s creative technical thinking to host this year long event. With the end goal of supporting APEC’s economic response to COVID-19, and achieving New Zealand’s policy objectives.

Join APEC New Zealand’s CTO Stuart Gregory to hear more about the role technology is playing in keeping thousands of government officials connected across 21 Asia Pacific economies, multiple time zones and thousands of meetings throughout the year. He will also share some of the ways technology is being used to facilitate the human to human interactions of physical meetings, supporting relationship strengthening and the achievement of policy outcomes for New Zealand.


Government Case Study – Inland Revenue Business Transformation: The Road Map to Change

Gary Baird

Chief Technology Officer, Inland Revenue New Zealand

Inland Revenue is in the midst of transforming its business in one of the largest and most ambitious programmes in the Southern Hemisphere; it’s a once in a generation opportunity to modernize tax administration in New Zealand.

Inland Revenue’s multi-year, multi-release Business Transformation programme is re-shaping the way it serves New Zealanders. It’s enabled by:

Simplifying policy and legislative settings

Proactively ensuring that customers get it right from the start

Fitting revenue processes seamlessly into people’s lives

Creating an organisation that works togethers better by making more intelligent use of information to improve outcomes for customers

Implementing a modern, COTS-based technology platform (START) that is digitally based and highly automated.

The programme is carefully planned into multiple releases and managed business changes to minimise change impacts for customers while maintaining Inland Revenue’s revenue collection functions without disruption and importantly, delivering significant value with each release. Gary will share lessons learnt and outline how we minimise change impacts for customers and maintain Inland Revenue’s critical revenue collection functions without disruption; while ensuring real value is delivered at every stage.



Bank of New Zealand Case Study - Getting more for less through flow data insights.

Paul Littlefair

Chief Technology Officer, Bank of New Zealand

BNZ has been on an agile/dev ops journey for a number of years increasing both operational excellence and delivery execution, however opportunity for improvement still exists. With a growing portfolio of complex systems and more demand driven by COVID-19 and other significant 2021 market forces - a re-think was required. What did BNZ need to do to get more for less? There were many great suggestions, but as usual they were qualitative, and lacked specific data to support improvement decisions. Dr Mik Kersten’s “Product to Project” and the use of Flow Metrics provides a new perspective for Technology teams adopting a data driven approach to improvement. The Flow Framework allows BNZ to follow work from concept to cash to identify bottlenecks and delays from a value stream, rather than just a specific team or departmental perspective. Understanding how work flowed from team to team and out to customers is leading to new insights including finding persistent bottlenecks and delays. Using flow data to drive improvements has helped highlight where to focus investments for maximum return.

Paul will share the insights and how BNZ are Removing Waste: Getting more for less through flow data insights.



Facilitated Workshop/ Discussion Group: Changing Fast – Enabling speedy Transformation




Effects of Covid-19 on digital public services – education perspective

Mark Horgan

Principal Advisor to the CIO, Ministry of Education of New Zealand

As NZ went into lockdown, there were over 800,000 students in 2,500 schools/kura needing to continue learning from home, and for some ongoing, exposing the digital divide and gaps in digital capability. The Ministry of Education responded with a range of support through dedicated TV broadcasts, hardcopy materials, student household connectivity and devices.

Mark will share the challenges, and wider Implications for digital public services.


Don’t Disempower Me, The Citizens View

Darren Douglass

Group Manager Digital Strategy and Investment, Ministry of Health New Zealand

People have experienced huge benefits from digital innovations in areas like air travel, banking and retail. They expect nothing less from the health and disability system and yet limited access to health information and opportunities to use digital health services to interact with their care providers hinders New Zealanders from participating actively in, and better managing, their health and wellbeing. 


Building Digitally Inclusive Communities: A brown girls guide to developing digitally inclusive communities on a foundation of indigenous methodologies.

Winona Ngaro - Malifa

Founder, Cultural Capital

Facilitated Workshop/ Discussion Group – Digital Inclusion


Afternoon Tea


Beca’s Digital Journey

Vaughan Robertson

Group Manager – Technology Strategy, Beca

Vaughan Robertson, Group Manager – Technology Strategy at Beca will describe the steps to date and current state of the Beca journey to becoming a “Digital Business”.


The Future Digital Economy Panel Discussion

Chris Buxton

Chief Digital Officer, Statistics New Zealand

Kate Kolich

Manager Evidence, Insights and Innovation, Energy Efficiency and Conservation Authority (EECA)

Jan Sheppard

Data and Analytics Consultant, Education New Zealand

Within the global economy IDC predicts that 65% of GDP will be digitalised by 2022. The New Zealand government and its digital leadership teams must now proactively deal with predominantly hybrid nature of their IT environments, workforces, processes, and ecosystems to set their agency on a successful course in an increasingly volatile and digital economy. In this panel discussion, with business and government leaders who have embraced innovation and thrived during a time of change, we will delve into ways to build capabilities that create sustainable leadership in the a digital economy as it emerges from a crisis. Key themes will be:

  • Lessons learnt from a crisis – How do you come out stronger on the other side?
  • The role of people and organisational culture – what are the roadblocks and accelerators of change?
  • Tackling the challenge of productivity – what can NZ government do?
  • The power of digital inclusion and equity: where do we start?
  • How can agencies embrace a culture of risk taking for innovation in a risk averse public sector?

International Case Study - Ministry of Digital Development, Innovation and Aerospace Industry of Kazakhstan

Askar Zhambakin

Vice-Minister, Ministry of Digital Development, Innovation and Aerospace Industry of Kazakhstan

The Ministry is engaged in the formation and implementation of the state policy in the field of digital development of the country, in the fields of innovation, communications, public services, electronic industry, as well as engaged in the development of e-government, coordination of the activities of the State Corporation "Government for Citizens", information security, aerospace industry, geodesy and cartography.


Group Discussion and Outcomes – Future Digital Economy


Networking Drinks followed by Networking Dinner

Advisory Council

IDC would like to thank our Government Insights event steering committee for their advice, guidance and assistance in developing what will be a valuable event for all our attendees.
Bill Moses
Chief Information Officer
Public Service Commission
Tina Wakefield 
DCE/Deputy Secretary Corporate and Digital Services
Ministry of Justice

Stuart Wakefield
Chief Information Officer
Ministry of Education
 Jan Sheppard
Chief Data Officer
Tertiary Education Commission


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About IDC

57 Years | 1300 Analysts | 110 Countries

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,300 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company. To learn more about IDC, please visit