2022 IDC NZ Government Insights Executive Forum

Wellington, September 14, 2022


Digital First Govt: Enabling Agile, Secured, Compliant, and Rapidly Scalable Digital Government Services for New Zealand's Public Service and Constituents

Establishing digital resiliency for New Zealand's government agencies will be a crucial theme in 2022. With the shift to remote working and the enabling digital cloud ecosystems, government agencies will not only be challenged to rethink the way they create and deliver digital services, but increasingly, the need to be more accountable for the outcomes achieved the longer-term sustainability of their initiatives. This means that beyond technical competencies, digital government leaders would do well to continually enhance their awareness on the wider digital use and engagement trends, national public policy implications, global privacy compliance and cybersecurity regulations, and talent/skills management capabilities - to name a few. 

Event Overview

The IDC Government Insights Executive forum is an exclusive one-day event bringing together industry professionals and thought leaders to discuss and gain valuable insights into the government sector including key challenges and opportunities. The event consists of a mix of customer case studies (both public and private sector), panel discussions, workshop style activities and facilitated discussion. Attendees will get the opportunity to share success stories and challenges with their peers, while gaining insight into emerging global government strategic planning practices, capabilities and resiliency focused strategies built on the experiences of 2021.

The event's activities will be shaped around the following key themes: 


Theme #1
Building a World Leading Digital First Government                                                                   

Theme #2
Rethinking the Future of Work and in a Digital First Government

Theme #3
Digital Government Services with Sustainability at its Core                                                          


  • Inclusive and Sustainable Economic Growth
  • Enabling a software approach to digital infrastructure and platform deployments
  • Driving deeper use of more dynamic and less static cloud-native deployments
  • Embed national digital identity and access to all digital government services




  • Leveraging government cloud service Ecosystems
  • Employee experience and digital first services for better services outcomes.
  • Effective and sustainable remote work at scale
  • Talent crisis and addressing the ‘great resignation’
  • Data Culture for distributed government working model
  • Digital first equity and inclusion
  • Economic development and workforce Upskilling
  • What the public sector can learn from the private sector


  • ESG roadmaps for NZ government – leading by example
  • Greening through tech; New Greentech Industries, global economic opportunities and jobs
  • Skills and resources that government needs to focus on
  • Critical infrastructure security and optimization
  • Digital investments and extracting value
  • Authentic sustainability and metrics in a government agency







Time Event & Speakers



IDC Introduction & Opening Address

Louise Francis

Research Director for IDC Australia and New Zealand

Government Keynote Address: "You should have gone for the heart”

Prashant Bakshi

Chief Customer Officer, NZQA

Prashant will talk about some of the digital transformation work happening within NZQA and how NZQA continues to focus on equity for our Māori, Pasifika and disabled ākonga to ensure digital inclusion and to ensure equity is baked in the design and delivery process of NZQA’s products and services. Prashant will particularly focus on his journey as a senior leader in public sector and what sustains his focus on equity, particularly in challenging situations when it matters the most.


IDC International Panel Discussion: Digital First Government Outcomes for Inclusive and Sustainable Economic Growth

Louise Francis

Research Director for IDC Australia and New Zealand

Ruthbea Yesner

Vice President, Government Insights, Education and Smart Cities, IDC

Jezamin Abdul Razak

Senior Research Manager, IDC Asia/Pacific

Data, cloud, and analytics (e.g., AI, RPA) have all become critical to inclusive economic growth and recovery in the last two years, as we've witnessed. Creating equitable economic possibilities is essential, and the good news is that today's digital-first economy offers enormous opportunities for underrepresented populations. Through a worldwide digital skilling program,  governments, NGOs, and social entrepreneurs and solution providers are collaborating to close the skills gap.

We've seen hopeful indicators emerge from COP26, such as a drop in coal consumption and the phase-out of fossil fuel subsidies. Many government organizations are expecting to operate on reduced budgets in the coming years due to mounting safety, security, and regulatory compliance challenges; sustainability impetuses; and socioeconomic constraints (e.g., rising global inflation and supply chain disruptions). Despite this, government organizations globally are now expected to deliver more value-add services at a rate that threatens to outpace their own innate ability to fund, support, and maintain them.

This panel will discuss on how can Digital-First Government outcomes be achieved- where concerns around national safety and security are resolved, and at the same time, provide new opportunities for governments to rethink their operational models around sustainable capabilities, and gain self-sufficiency in the long-run.



Facilitated Workshops: What does Aotearoa need to do to become a digital first government?

Facilitated by: 

Louise Francis, Research Director for IDC Australia/New Zealand

Monica Collier, Associate Research Director, Telecommunications, IDC Australia/New Zealand

Anastasia Antonova, Research Manager, IDC Australia/New Zealand


Morning Tea


Transforming Services and Engagement Outcomes through New Models of Inclusivity

Matthew Ensor

Founder/CEO, Frankly AI (Beca)

As we move towards more hydrid and online methods of engagement, the development of Artificial Intelligence and related technologies are, perhaps counter-intuitively, creating opportunities for better outcomes, particularly for social equity.

This presentation will cover how new working styles and consumption preferences for online material continue to reduce the effectiveness of traditional engagement methods.  Focussing on some case studies of employee and public engagement, Matt will present on the importance of cultural appropriateness in technology, and specific feedback from members of Pasifika communities.  The session will conclude with how the importance of Te Ao Māori, Te Reo Māori, and specifically Māori data governance can be embedded into online services and engagement



Health and Safety lessons for your Digital Transformation

Quin Carver

General Manager Digital Transformation - WorkSafe New Zealand

He aha te mea nui o te ao? He tangata! He tangata! He tangata. ‘What is the most important thing in the world? It is people! It is people! It is people’.

A people centric approach to Digital Transformation, Quin will share the alignment of Health and Safety and Agile delivery of a Transformation programme.



Rethinking the Future of Work - what can the public sector learn from the private sector

Roxanne Salton

Chief Digital Officer, Southern Cross Health Society

Facilitated Workshops: Building Digital Inclusion and Employee Wellbeing through the Future of Work

Facilitated by: 

Louise Francis, Research Director for IDC Australia/New Zealand

Monica Collier, Associate Research Director, Telecommunications, IDC Australia/New Zealand

Anastasia Antonova, Research Manager, IDC Australia/New Zealand




IDC International Keynote: Government as a Digital Business: Getting the processes right

Dr. Christopher Holmes

Managing Director, IDC Insights Asia/Pacific

As we see governments move towards a digital first approach, this session will explore what is a digital first government, and then spotlight three key areas – skills and the future of work, sustainability and technology investments.

Exploring the future of work and skills, a framework for skills development will be discussed in addition to future of work trend in the NZ government. Focusing on sustainability, a tech vendor performance model will be shared, as part of a larger sustainability and social index maturity model, coupled with how the New Zealand public sector is approaching sustainability implementation. The session will conclude with an analysis of public sector technology investments.


Transforming Digital Services Through Cloud

Josh Hobbs

Innovation Ventures Lead, Leaven, CCL

Government Case Study – Making It Real – Digital Twins, Innovation and Adaptation in practice

Sean Audain

Strategic Planning Manager, Wellington City Council

Wellington has earned an international reputation for the city’s practical exploration of digital twins to assist in emergency management, urban planning and climate adaptation. This focus on developing a digital adaptive capacity has been sustained by an approach how we build capability, partnerships and sustain innovation over the longer term. This talk will explore how this capability has grown over the years, what worked, what didn’t and what has been learned from a decade in the Municipal Metaverse.


Facilitated Workshop: Building ESG Sustainability into Digital Government Services

Facilitated by: 

Louise Francis, Research Director for IDC Australia/New Zealand

Monica Collier, Associate Research Director, Telecommunications, IDC Australia/New Zealand

Anastasia Antonova, Research Manager, IDC Australia/New Zealand


Afternoon Tea


Government Case Study: Data in action data for decision making, key ingredients to enable the data value chain

Kate Kolich

Assistant Governor/General Manager Information, Data, and Analytics, RBNZ

Data is an integral part of all good decision making. There are a number of key ingredients to enable a solid data value chain, including all the participants involved - from pre-sourcing, data collection, data enrichment, data dissemination through to decision making.  The RBNZ Te Pūtea Matua Information, Data and Analytics group is responsible enabling many parts of the data value chain in partnership with a number of other groups in the organization. In this talk, Kate will share how the data value chain works at RBNZ Te Pūtea Matua and provide some insights on its wider implications for services provided by RBNZ Te Pūtea Matua to Aotearoa New Zealand.


Fireside Chat: Moving forward together

Jan Sheppard

Chief Data and Analytics Consultant, ESR

Louise Francis

Research Director for IDC Australia and New Zealand

We are all dealing with an increasing weight of expectation on how we operate on top of what we deliver as our core business. Including what it is to be a good employer in the 2020s, how to manage a hybrid workforce, ESG... Because these expectations are relatively new there is no definition of what good looks like or a model to success, we are all wrestling with the same issues and all trying to hire the same few people who have an expertise in these fields. These expectations are common to all of us and could be better approached by working together.


Group Discussion and Outcomes


Networking Drinks


Networking dinner at Ortega Fish Shack


Intercontinental Hotel, Wellington


2 Grey Street, Wellington Central, Wellington 6011, New Zealand

Wednesday, 14 September 2022 

8:30AM - 5:00PM NDZT 



Contact Us

Christopher Peak

Senior Events Manager

About IDC

58 Years | 1300 Analysts | 110 Countries

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,300 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company. To learn more about IDC, please visit www.idc.com.