IDC CIO Roundtable | Reality Check: The Digital Transformation Dilemma

Sponsored by Virtusa | Watch the Replay

March 25 - April 9, 2021

Overview

IDC Canada, along with our sponsor, Virtusa, are delighted to invite you to our virtual IDC CIO Roundtable | Reality Check: The Digital Transformation Dilemma webinar that took place on March 25, 2021.

The pandemic has been a major catalyst in accelerating the digital transformation agenda for organizations, as well as for “re-writing” the meaning of digital. Businesses have been hit with weak macro socio-economic factors and geo-political issues along with weakened buying behavior of consumers – both underlying sentiments and buying appetite have undergone a significant shift.

Financial Services firms have even more challenges to face in their digital transformation battle. The established financial firms have legacy systems, processes and people to convert to new digital ways, plus they're fighting the impacts of reduced demand from the pandemic, and on top of that, they're also fighting new and more nimble FinTech competitors. They've been investing in their digital journey for a few years, but the rate of change has outpaced their investments. Large Communications service providers are also fighting similar battles - reduced demand from customers in some parts of the business, tempered by increased demand from so many people working remotely, along with 5G investments and fighting off new competitors. Meanwhile, the importance of corporate sustainability and social responsibility have risen to the point where your organization needs to prove you're on top of it. So many business leaders today are trying to solve the same problems:

  • Customer engagement has become a critical priority, driving new innovation to provide the best possible customer experience - including enabling a fully digital experience - how do we do that and keep the human connection?

  • The future of most industry ecosystems will re-define who customers are, in some cases driving us to new levels of co-opetition. How do we take advantage of high value ecosystem changes and still keep competition at bay?

  • Our traditional focus on risk has been to cyber, fraud prevention and operational cost - how do we overlay risk management to address new industry expectations of sustainability?

This CIO roundtable will focus on what organizations can do to meet some of these goals optimally, yet comprehensively.  We’ll explore the stories we’ve seen around us where Canadian organizations have successfully adjusted their digital business models, while being cost consciousness and innovative. 

 

Event Highlights

 

We would like to thank all the panelists and the partners who participated at this event.

A selected group of IT and business leaders came together to network and learn from inspiring speakers, who were at the forefront of the lively and interactive discussion.

If you missed the event or if you would like more information on any of the topics we discussed, click the "Register Now" button above to watch a recording of the event.

Partners

Panel Sponsor

Agenda


Time Event & Speakers
14:00

Welcome and Opening Comments

Alizabeth Calder

Research Adjunct Advisor, IDC
14:05

CIO Roundtable Discussion and Q&A

Alizabeth Calder

Research Adjunct Advisor, IDC

Olav Hanrath

Vice President, Enterprise Infrastructure and Operations Services, The Co-operators Group

Naveen Balakrishnan

COO & Head of Investment Banking Technology, TD Securities

Steven Delaney

CEO & Co-Founder, Capital Blockchain

Amer Matar

Chief Technology Officer, Moneris Solutions

Sanjay Deshpande

EVP & Head of Banking & Financial Services, Americas, Virtusa

Moderated by IDC's Alizabeth Calder

Canadian CIO Panelists include:

  • Olav Hanrath, VP Enterprise Infrastructure and Operations Services, The Co-operators Group
  • Naveen Balakrishnan, COO & Head of Investment Banking Technology, TD Securities
  • Steven Delaney, CEO & Co-Founder, Capital Blockchain
  • Amer Matar, CTO, Moneris
  • Sanjay Deshpande, EVP & Head of Banking & Financial Services, Americas, Virtusa

 

 

14:50

Closing Remarks and Key Takeaways

Alizabeth Calder

Research Adjunct Advisor, IDC

Sanjay Deshpande

EVP & Head of Banking & Financial Services, Americas, Virtusa

General Information

 

Thursday, March 25, 2021

 

 

2:00 PM - 3:00 PM ET

 

 

Virtual Event on Zoom Webinar

 

 

Language
English

Registration Fee
Free of Charge: For End-Users

 

 

Attendee Benefits

  • Learn some best practices for moving toward a digital organization from our Canadian panel of CIOs
  • Understand ways to innovate while managing costs on your journey toward digital transformation
  • Get practical advice from your peers in Canada on how to move your organization forward

Who Should Attend:

  • C-Level executives from Canadian businesses and organizations
  • Managing Directors for Canadian operations
  • Senior IT executives from Canadian businesses and organizations
  • Senior decision-makers from Canadian businesses and organizations

Contact Us

Barbara Hall

Associate Vice President

+1 (416) 673-2296

Cristina Santander

Manager, Marketing & Customer Experience

+1 (416) 673-2235

About IDC

57 Years | 1100 Analysts | 110 Countries

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company. To learn more about IDC, please visit www.idc.com.