CA Custom event - Delivering Exceptional Customer Experience - A Competitive Advantage for the Digital Economy

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CA Custom event - Delivering Exceptional Customer Experience - A Competitive Advantage for the Digital Economy

Delivering Exceptional Customer Experience - A Competitive Advantage for the Digital Economy

Tirana, December 5, 2017

Overview

Delivering Exceptional Customer Experience - A Competitive Advantage for the Digital Economy

Today’s reality is that customer expectations have forced incredibly high rates of change and unprecedented levels of complexity that simply can’t be managed successfully, using yesterday’s approach. Keeping pace requires more than just making existing work more efficient. You need tools and practices to streamline and improve development, build and release processes, and then automate everything.

To compete successfully and thrive today, enterprises across every industry need to transform. This process is not just about incremental improvement, but about evolving core businesses to meet the demands of today’s connected world. To accelerate this digital transformation, organizations need to bring systems together, secure these integrations, deliver better customer experiences faster and capitalize on new opportunities triggered by this connected world.

Customer experience is the prime differentiator in business today. The quality of the user experience can be the measure of IT effectiveness. And success is dependent upon a company’s ability to obtain the right insights to drive that amazing experience. However, volume, velocity and variety of data ultimately limit the ability to derive meaningful insights. This is especially challenging when teams and tools are organized by silos. Full insight requires visibility across apps, infrastructure and networks—with analytics managing all the data to deliver those meaningful insights.

Who Should Attend

  • CEOs, CIOs, COOs, CTOs, Chief Innovation Officers, IT Strategists
  • Heads of Digital Strategy and e-Channels Development, IT Managers
  • CISOs, CSOs
  • Chief Digital Transformation Officers

Industries Represented

  • Banking and Financial Services Providers, Insurance and Pension Funds
  • Energy and Utilities
  • Government and Public Sector
  • Telecommunications

 


Agenda

Time Event Speakers
08:30

Registration and welcome coffee

09:30

Welcome Address

Nevena Conic
Conference Manager, Adriatics
09:35

Transforming the Enterprise for Leadership in Digital Age

Zoltan Komaromi
Associate Vice President/Co-Head Research, IDC CEE

Companies need to move from building the Digital Enterprise, to building the Information-based Enterprise. What differentiate the “thrivers” from the “survivors” is that the former have the digital transformation at the center of their corporate strategy. In order to get the most out of DX, companies need to create expectation-alerting customer experiences, use information as a competitive advantage and create new revenue streams with connected services.]

10:05

Eliminate the Barriers Between Ideas and Outcomes

Harris Seraskeris
Business Development Manager, CA South Eastern Europe

Software is the critical enabler and differentiating factor in a company’s ability to succeed, as it is now the core component of a business’ DNA. It is the driving force to perceive and respond to new needs, risks and opportunities. Regardless of industry sector or end product, every brand will be represented, communicated and judged from the level of experience it provides to the end customer at every point of contact with the company, and technology is the catalyst for success.

We are in the midst of an enormous global business revolution where conventional leadership, human resources and financial management principles are being questioned. All this requires a new mindset - and flexibility alongside the business - about how technology is used and how the software is made. We need to change the way we respond to take advantage of new opportunities, create space for innovation and deliver unprecedented value to our customers.

 

10:20

Delivering Exceptional Customer Experience

Spyros Anemogiannis
Senior Consultant, Presales, CA SEE, Russia & CIS

In the application economy, user experience is a business’ competitive advantage. The quality of the user experience can be the measure of IT effectiveness. And success is dependent upon a company’s ability to obtain the right insights to drive that amazing experience. However, volume, velocity and variety of data ultimately limit the ability to derive meaningful insights. This is especially challenging when teams and tools are organized by silos. Full insight requires visibility across apps, infrastructure and networks—with analytics managing all the data to deliver those meaningful insights.

10:50

Q&A

General Information

Location Details

The event takes place at Hotel Plaza, Tirana. Please, click here to see more about the venue.

Conference Language

Working language is English. No translation services provided.

Delegate Fee

FREE access for End Users - no registration tax is required

Registration

Seats are limited. We will treat all registrations on a "first come first served" basis.

The event registration is valid only after confirmation by the organizers and upon available vacancies.

Registration deadline by December 1st!

Partners

Co-Organiser

Proceedings

Transforming the Enterprise for Leadership in Digital Age

Zoltan Komaromi

Associate Vice President/Co-Head Research, IDC CEE

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Eliminate the Barriers Between Ideas and Outcomes

Harris Seraskeris

Business Development Manager, CA South Eastern Europe

Download
Delivering Exceptional Customer Experience

Spyros Anemogiannis

Senior Consultant, Presales, CA SEE, Russia & CIS

Download

Photo Gallery

Contacts

Nevena Conic

Senior Conference Manager, Adriatics

+381 63 173 25 76

Terry Mattheoyianni

Director, CIO and Custom Events Series, CEE & Branch Manager, Greece, Cyprus, Malta

+30 6984 621 939

About IDC

53 Years | 1100 Analysts | 110 Countries

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company. To learn more about IDC, please visit www.idc.com.