IDC Government Delivering on the new ETHIC of public services

PHYSICAL Event | Nur-Sultan | November 26, 2020


Governments have experienced various waves of reform over the past 25 years. The application of market-oriented mechanisms and enterprise management principles and the usage of digital technologies transformed public service delivery and operating models. The public sector has made significant progress in terms of moving away from bureaucracy as an end in itself.

Citizens expect governments to be good stewards of their taxpayer money. They want governments to act transparently, while protecting their privacy. They want their requests to be resolved rapidly. They expect to access to high-quality      service regardless of their income, ethnicity, physical and mental abilities. And they want to access those services, when, where and how they prefer, just like they are used to when dealing with private companies.

And the COVID emergency has accelerated the transformation. Social distancing measures made digital interactions between government and citizens, government and businesses, and among government agencies the rule, rather a complement to face-to-face interactions. It catapulted civil servants in the future of remote, flexible working arrangements. And it prompted the government to roll-out urgent public health and economic recovery measures that must be quickly translated into new business workflows and digital services.

National, regional and city government leaders that want to make a new ETHIC of public services -  Efficient, Trusted, Highly-Responsive, Inclusive, Convenient – the  reality must realize the benefits of digital innovation, not as an end in itself, but as a mean. A mean to combine the transparency and repeatability of bureaucratic processes, with the agility to collaborate across agencies and departments, re-organize workflows around the needs of the citizen, draw intelligent insights from data for evidence based policymaking, service planning, service management and operational efficiency.


Key Topics


  • Digital Government Trends
  • Smarter Solutions for a Connected Government
  • Innovation and Collaboration
  • Minimizing Cyber Risk in a Changing Organizations
  • Leadership in the Digital World
  • Citizen Experience
  • Efficiency of Urban Resource Management
  • Transforming Government through Cloud Services
  • Adopting and Deploying Emerging Technology
  • Data, Identity and Public Trust
  • A Single Digital Circuit in Public Health
  • Automation in Education Process


Time Event & Speakers

Welcome Coffee. Registration


IDC Welcome Address

Andrew Beklemishev

Vice President, IDC Central Asia

Government Official Welcome Address


IDC Keynote

Massimiliano Claps

Research Director, Government and Health Insights, IDC EMEA

Diamond Partner Keynote


Invited Speaker Presentation


Coffee Break, 1-2-1 Meetings, Expo


Platinum Partner Keynote


Partners Presentations. Case Study


Lunch, 1-2-1 Meetings, Expo


Close of Event. Lunch


Media Partner


The winners of the annual 2020 Smart Cities and Communities Europe and Central Asia Awards will be announced at the IDC Smart City Forum. The winners will be included in the collection of the best projects for smart cities and communities in 2020.

Economic Development & Civic Engagement


Sustainable Urban Planning & Administration


Data-driven Public Safety


Resilient Infrastructure


Intelligent Transportation




The St. Regis Astana



Economic Development & Civic Engagement


Sustainable Urban Planning & Administration


Data-driven Public Safety


Resilient Infrastructure


Intelligent Transportation


Contact Us

Marina Chugalskaya

Conference Specialist

+7 701 730 2949

Mariya Zhilina

Senior Account Manager

+7 495 9 747 747

About IDC

56 Years | 1100 Analysts | 110 Countries

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company. To learn more about IDC, please visit