IDC CIS & Mongolia CIO Summit Agenda

As organizations strive to recover from the uncertainty wrought by the pandemic, they are taking a digital-first approach to build resilience into their operations. The journey to the future digital enterprise has accelerated, driven by significant investments in new customer experiences, new digital ecosystem business models, digital supply chains, and Future of Work initiatives. All of this must be supported by resilient cloud-enabled digital infrastructure and applications, rapid app development, digital platforms, data-driven and AI-enabled intelligence, and security and trust. Strong leadership, an appetite for innovation, and a sound strategy for addressing regulations will all be key to driving the digital agenda. 

The public sector is betting the farm on digital transformation. Public sector leaders need to turn data into valuable insights and drive harmonious societal impact by delivering empathic customer experiences that make bureaucracy invisible, intelligent automation capabilities that make civil servants productive, and engage the ecosystem of academia and private partners to foster innovation, while protecting digital sovereignty. The question is no longer whether governments should invest in technology-enabled innovation or if they can afford to make those investments. The pressure to get results is higher than ever. European government leaders that want to get this right should consider five critical success factors and must:

• Align their technology innovation to strategic, long-term societal PURPOSE.

• Build technology solutions and organisations that are modular, agile and RESILIENT to short-term shocks and long-term changes.

• Stretch their IMAGINATION to rethink existing processes and services, instead of simply digitising the status quo.

• MASTER the operational, data and experience capabilities and capacities that can make a difference.

• Engage the ECOSYSTEM.

This presentation will discuss how public sector leaders that embrace the PRIME (Purpose-Resilience-Imagination-Mastery-Ecosystem) principles will be able to deliver on the promise of promises of competitive net-zero economies and places, high-performing public administrations, and people empowerment and well-being.