Following the curveball of 2020, utilities are more than ever in pursuit of reinventing their business. The most adaptable and resilient will shape the future of the industry with solutions to problems that are already shaking their core, such as greater grid instability, increasing market volatility and risk, regulatory drag and slow pick-up of new revenue streams.
If 2030 is the industry’s next big milestone, companies need to contemplate the people they need to get there, starting by training and educating the next workforce, and harmonizing it with the digital workforce from the very beginning. Companies must also take greater care in addressing customer sentiment, which has improved but continues to negatively impact the industry. Today's younger customers, who will be a critical part of the customer base by 2030, will be the yardstick to measure success against the moving target of digital experience. Finally, sector coupling, and the blurring of industry boundaries will continue, with an increasing number of partnerships emerging from industries that utilities have never partnered with before.
Digital is now ubiquitous. No initiatives or projects should be planned without the business vision in mind, or without fitting into the company's technological roadmap, including the digital strategy. Unfortunately, companies will have to do more with less, calling on creativity to differentiate.
Delivering value to customers, employees, the ecosystem, and investors today will forge tomorrow’s winners, and weed out the rest.
We would like to thank all the delegates and the partners who participated at this event.
A selected group of IT and business leaders came together to network and learn from IDCs analysts, inspiring speakers and dedicated advisory board members, who were at the forefront of the lively and interactive discussion.
If you missed the event or if you would like more information on any of the topics we discussed, click the button below to watch a recording or access the post-event content.
Associate Research Director, IDC, Energy Insights
Associate Research Director, Europe, IDC
Group Vice President, Head of IDC Insights and IDC Future of Work Executive Lead - Europe, IDC EMEA
Managing Director, Accenture
Managing Director, Accenture
Head of People and Organization Innovability, Enel Group
Principal Consultant, National Grid
Senior Vice President, EMEA & APAC, Bidgely
Chief Strategy Officer (CSO) and General Manager – Europe, Smart Energy Water
CTO, Manufacturing & Utilities BG, Tata Consultancy Services
Founder & CEO, Driivz
Managing Director, Utilities Transmission & Distribution Lead for Europe, Accenture
Luca Ribolla Irico
Principal Director, Accenture
Chief Executive Office, Siemens Advanta Solutions
Head of Portfolio, Data Services EMEA, Siemens Advanta Solutions
Head of Centers of Excellence, ENGIE
Responsabile Marketing & Business Development, Sorgenia
Business Unit Head - Europe Manufacturing and Utilities, Tata Consultancy Services
VP - Global Engagement, Smart Energy Water
Michael von Roeder
CDO and CIO, Elia Group
Strategy & Growth Manager, Bidgely
Co-founder & CPO, Tibber
IDC Utilities Insights
International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets.
With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives.
Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading tech media, data and marketing services company.
Accenture is the leading provider of consulting, digital and managed services to companies in the electricity, gas and water sectors. We help utilities reinvent their businesses to adapt to changing consumer, employee and market demands while providing safe, sustainable, and reliable energy. Through our deep industry expertise, passion for innovation and diverse partner ecosystem, we deliver end-to-end services across the value chain that are proven to transform core operations and deliver and scale new business models for future growth.
For more information, please visit: https://www.accenture.com/us-en/industries/utilities-index
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Bidgely is a AI-powered SaaS Company. Our mission is to empower people with personalized energy insights and accelerate our path towards zero carbon.. Today, Bidgely works with leading European utilities and energy retailers to create customer loyalty, drive new revenue from added-value products and services and accelerate our transition to zero carbon. Bidgely's UtilityAI™ platform transforms multiple dimensions of customer data - such as energy consumption, demographic, and interactions - into deeply accurate and actionable consumer energy insights. We leverage these insights to empower each customer with personalised recommendations, tailored to their individual personality and lifestyle, usage attributes, behavioral patterns, purchase propensity, and beyond. From smart thermostats to EV chargers, solar PVs or Time of Use tariffs, Bidgely UtilityAI™ recommends new value-added products and services customers when we know it is right. With roots in Silicon Valley, Bidgely has over 14 energy patents, $50M+ in funding, retains 30+ data scientists, and brings a passion for AI to utilities serving residential customers around the world.
Tata Consultancy Services (TCS)
About Tata Consultancy Services (TCS)
Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for the last 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.
A part of the Tata group, India's largest multinational business group, TCS has over 469,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $22 billion in the fiscal year ended March 31, 2020 and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the Dow Jones Sustainability Index (DJSI), MSCI Global Sustainability Index and the FTSE4Good Emerging Index.
About TATA Group
Founded by Jamsetji Tata in 1868, the Tata group is a global enterprise, headquartered in India, comprising 30 companies across ten verticals.
The group operates in more than 100 countries across six continents, with a mission 'To improve the quality of life of the communities we serve globally, through long-term stakeholder value creation based on Leadership with Trust’.
Tata Sons is the principal investment holding company and promoter of Tata companies. Sixty-six percent of the equity share capital of Tata Sons is held by philanthropic trusts, which support education, health, livelihood generation and art and culture.
Smart Energy Water (SEW)
Smart Energy Water, with its innovative and industry-leading cloud platforms, delivers the best Digital Customer Experiences (CX) and Workforce Experiences (WX), powered by AI, ML, and IoT Analytics to the global energy, water, and gas providers.
At SEW, the vision is to Engage, Empower, and Educate billions of people to save energy and water. We partner with businesses to deliver platforms that are easy-to-use, integrate seamlessly, and help build a strong technology foundation that allows them to become future-ready.
For more information, visit: www.sew.ai/
Driivz powers the e-mobility revolution with an end-to-end EV charging and energy management solution.
We enable our customers to accelerate their market leadership by growing their charging infrastructure and delivering an exceptional charging experience, while optimizing operations, reducing TCO, speeding time-to-market and maximizing revenues.
Operating in more than 20 countries in the US, Europe and Asia, we enable millions of billing transactions per month for more than 800,000 EV drivers.
Our customers include global industry players such as: Volvo Group, Centrica, Gilbarco, Evgo, ESB, ElaadNL, MOL Group, CEZ Group, Ennet Corporation and COPEC.
For more information, please visit: www.driivz.com
Siemens AG (Berlin and Munich) is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 170 years. Active around the world, the company focuses on intelligent infrastructure for buildings and distributed energy systems and on automation and digitalization in the process and manufacturing industries.
Siemens founded the new business unit Siemens Advanta on April 1, 2019 with its headquarter in Munich, Germany. It has been designed to unlock the digital future of its clients by offering end-to-end support on their unique digitalization journey. Siemens Advanta is a strategic advisor and a trusted implementation partner in digital transformation and industrial IoT with a global network of more than 8000 employees in 19 countries and 89 offices. Highly skilled and experienced experts offer services which range from consulting to design & prototyping to solution & implementation and operation – everything out of one hand.
Further information is available on the Internet at www.siemens-advanta.com
Deputy to the Board of Directors / Board Advisor, E-REDES (formerly EDP Distribuição)
Chief Executive Officer, UK Power Networks
Director of New Business Incubation, ESB
Vice Head of Research & Development, ENBW
VP Strategy, Enedis Group
Head of Innovability, Enel
Morten Gade Christensen
CIO at Energinet
Principal Consultant, National Grid
CEO, Octopus Energy Generation
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International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,300 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company. To learn more about IDC, please visit www.idc.com.