IDC European Retail Executive Digital Summit 2021

DIGITAL SUMMIT | September 21, 2021
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Overview

Delivering the New Shopping Experience: Sustainable supply chain, intelligent store operations, and evolving ecosystems to transform customer journeys 

 

Shopping is changing faster than ever. With eCommerce surging to 30% of total retail sales in some countries, shopping patterns are transformed and call for a unified customer journey to match the expectations of technology-savvy and time-crunched consumers. The experience retailers deliver in the different stages of the shopping journey —from inspiration, discovery, purchase, fulfillment, and after sales services—their brand equity, data security, and sustainability credentials become increasingly important to generate customer loyalty and trust.

The growing complexity of the shopping journey puts further pressure on costs in an industry already operating on tight margins. Transforming operations is far from simple and ask for efficiency in the way the working parts of the retailer’s ecosystem—processes, assets, people, partners, and products—are leveraged to increase lifetime customer value. In this context, partner network, customer experience, and cost structure become the key business transformation priorities for European retailers over the next three years. 

Technology such as artificial intelligence (AI), analytics, Internet of things (IoT), cloud/edge-based foundations, that enables business use cases including 360º connected customer data management, predictive network inventory orchestration, and augmented knowledge worker, empowers retailers to re-think their business and better respond to customers expectations, increase efficiency and reduce the cost to serve.

During the IDC European Retail Executive Digital Summit 2021, we will look at the retailers’ ability to leverage technology to best use their resources and to enhance visibility and responsiveness across operations to reap the opportunities of this new retail phase.

We look forward to connecting with you soon!

Roberta and Filippo

General Information

 

Hopin

 

September 21, 2021

 

12:45 CET | 11:45 BST

 

Agenda

Time Event & Speakers
12:45

Reception Open: Dial In & Looking Around

13:00

IDC Welcome Address & Navigation Guidance

Ornella Urso

Senior Research Analyst, IDC Retail Insights
13:05

IDC Opening Keynote: Delivering the new shopping experience

Filippo Battaini

Head of IDC Retail Insight, Europe, IDC
13:20

Platinum Partner Keynote: Contextual customer experience and customer identity management

Angel Maldonado

CEO & Founder, Empathy.co
13:30

Platinum Partner Keynote: How Artificial Intelligence and Machine Learning is transforming network services for retail; enabling a shift in resources from back office operations to customer led innovation.

Keith Cahoon

Director Business Development, Juniper Networks

 

  • Experience first networking
  • AI and Automation
  • Delivering personalised experiences
  • Omnichannel
13:40

Platinum Partner Keynote: The evolving role of the store: experiential and distribution hub

Sean Lee

Vice President of Sales, EMEA, Sensormatic Solutions
13:50

Moderated Q&A

Angel Maldonado

CEO & Founder, Empathy.co

Keith Cahoon

Director Business Development, Juniper Networks

Sean Lee

Vice President of Sales, EMEA, Sensormatic Solutions

Giulio Raffaele

Research Manager, IDC Retail Insights
14:00

Advisory Board Keynote: Strategies for successful D2C operations

Colin Shenoy

Global technology transformation organization, Diageo
14:10

Networking Break: Chatroulette & Expo

14:20

Moderated Roundtables discussions (Platinum Partner 1-3) (Parallel Sessions)

Roundtable A
14:20 - 14:40

Roundtable A: The shopper’s journey: how to ensure consistent shopping experience across multiple interfaces

Roundtable B
14:20 - 14:40

Roundtable B: Winning the last mile delivery battleground

Roundtable C
14:20 - 14:40

Roundtable C: In-store automation and the evolving role of the store

14:40

Networking Break: Chatroulette & Expo

14:50

Return to Stage

14:55

Case Study by Public MediaMarkt and Milkman Technologies: An omnichannel approach for handling unexpected times

Spyros Triantafillou

Transportation & Last Mile Manager, PMM Public MediaMarkt

Antonio Perini

CEO. Milkman Technologies

Filippo Battaini

Head of IDC Retail Insight, Europe, IDC
15:05

How to improve bottom-line and top-line results by leveraging AR powered by AI

Vivian Chan

Global Head of Digital Sales, NexTech AR Solutions

Giulio Raffaele

Research Manager, IDC Retail Insights
15:15

Advisory Board Keynote: Reinventing customer engagement through innovative loyalty programs

Christos Kotelis

Team Manager, Head of CRM, Lidl Hellas & Cyprus
15:25

IDC Keynote Contactless by design: removing frictions from the shopping experience

Leslie Hand

Vice President, IDC Retail Insights
15:35

Advisory Board Panel Discussion: Thinking ahead: call to actions for retailers of the future?

Colin Shenoy

Global technology transformation organization, Diageo

Andreas Streubig

Senior Vice President Global Corporate Responsibility & Public Affairs, Hugo Boss

Claudio Bianchi

CIO, Kiko

Thijs van Mil

Head of Product, Transferz

Miha Kovač

Executive Director CoE, Data Services, Studio Moderna

Sinanudin Omerhodzic

Transformational CIO & CDO, Aldi
16:00

Summary & Conclusion

Filippo Battaini

Head of IDC Retail Insight, Europe, IDC

Ornella Urso

Senior Research Analyst, IDC Retail Insights

Giulio Raffaele

Research Manager, IDC Retail Insights
16:05

Networking: Chatroulette & Expo

16:30

Official End

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Partnership Opportunities

Benefits of Being a Partner at IDC’s European Retail Executive Digital Summit

IDCs European Retail Executive Digital Summit brings together the most influential CxOs and Line of Business Managers from the Retail industry across Europe. You will engage with these executives by providing relevant content to this audience that will support them in their business planning and KPIs.

We are building an immersive summit, with live interaction at your booth and virtual one-to-one meetings on digital network tables.

Whether your primary objective is to increase your brand exposure in the Retail Industry, demonstrate thought leadership, or drive new business, IDCs Retail Summit will support your business needs:

  • Engage with 70+ C-level IT and Line of Business Leaders on the Retail Industry: The IDC Retail Digital Summit is an invitation-only event. This means that attendees are handpicked to ensure the right level of seniority and target audience.
  • Return on investment: This event provides a critical and unique opportunity to educate the very top layer of decision makers within key enterprises. You will have access to this community for a further 6 months, and the opportunity to engage and educate them.
  • Get your message right: Leverage IDC analysts to create a powerful and empathetic message to optimize the impact of your speaking sessions and support lead nurturing.

Become a Partner

Why attend

 

Get a head start on the market with insights from our leading analysts

 

Get inspired by visionary speakers with locally based cases

 

Maximize your time with insights and solutions to grow your business

 

Be surprised by unique network opportunities with other IT leaders

IDC European Digital Summit Platform

The IDC European Digital Summits will be run on an all-in-one live online events platform where attendees can learn, interact, and connect with people from anywhere in the world.

 

Reception

We will welcome you at our Digital Reception area where we will showcase the event schedule and our partners. We will guide you for a great time & a lot of exiting digital touch points.

 

Stage

You will get inspired by the professional stories shared by industry pioneers and IDC analysts. Our keynotes experts will answer questions, propose provoking online polls, take part in the chat and comment on what is happening. Everything is done live.

 

Sessions

Learn about proven best practices through real-life case studies in moderated digital breakout sessions. This intimate experience is an opportunity to gain a clearer understanding of current organizations challenges.

 

Networking

Meet with peers to discuss common challenges and share concrete experiences thanks to our Networking feature using your webcam for up to 3 minutes.

 

Expo

Visit interactive booths leveraging digital content allowing you to explore key trends or discover more about innovative products.

Previous Event 2020

This is the visual summary of the IDC European Retail Executive Digital Summit 2020

 

For further information please click here

Contact Us

Kathrin Hopkins

Conference Director

+49 172 628 4771

Nadja Bayraktar

Senior Sales Director

+49 (0)176 82064779

About IDC

57 Years | 1100 Analysts | 110 Countries

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company. To learn more about IDC, please visit www.idc.com.