IDC research shows a significant change in the way consumers shop; eCommerce grew more in a few months in 2020 than it did in the previous ten years. The shift to digital commerce is here to stay. Digital transformation is now a priority and the pace for change has accelerated.
The rapid change in consumer behaviour has generated a new business environment that requires retailers and CPG companies to digitally transform operations and adopt a Commerce Everywhere business model. This approach enables the ability to offer real-time contextual customer experience and relies on a strong foundational architecture. Whilst this new environment offers great opportunities for your organization, it also poses significant challenges.
During this virtual roundtable, we will be looking into how to leverage the 3 key priorities at the foundation of digital transformation:
• Customer Experience: How can foundational technology best leverage shopper’s data across interfaces to deliver real-time contextual customer experience?
• Digitizing Business Operations: What are the best practices in achieving a smart supply chain, fulfillment and inventory management system?
• Connected Store: How can the store be connected to the fulfilment network and other touchpoints across the shopper's journey to ensure a seamless shopping experience?
Join us on June 17, 2021, to gain immediate actionable key takeaways on how to transform your operations and succeed in delivering great customer experience.
Zoom
June 17, 2021
13:30 - 15:00 GMT
BT
BT is one of
the world’s leading communications services companies. Our purpose is as simple as it is ambitious:
we connect for good.
We’re the
largest provider of consumer fixed-line and broadband services in the UK. With EE as part of BT Group, we’re the UK’s
largest mobile network operator and we’re one of the leading Sport Pay TV
broadcasters in the UK.
BT is one of
the UK’s best-known companies, but we are also a truly global organisation. We
serve global multinational organisations in 180 countries worldwide with our
security, cloud and networking services. We organise
our global business around our customers with specialist vertical expertise and
solutions. We can help
organisation move to the cloud; turn collaboration into part of their culture;
improve their contact centres; transform their customer service and simplify their
network. All with security built-in, not bolted on.
57 Years | 1300 Analysts | 110 Countries
International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,300 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company. To learn more about IDC, please visit www.idc.com.