9:30
10:00
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Virtual Networking
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10:00
10:10
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IDC Summit 2021 Opening
Nevena Conic
Regional Manager, Adriatics
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10:10
10:25
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From the API Economy to Industry Ecosystems – building future business models
Chris Weston
Principal Client Advisory Practice, IDC
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Advances in technology are reshaping competition and value creation in every industry. Customer demand is shifting faster than many organisations can react, and as companies consider their operating paradigms for the future, formulas for past success often matter less than they ever have. How should Digital Leaders approach this challenge in 2021? Join Chris Weston from the IDC Leadership Advisory team to explore the options.
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10:25
10:35
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Ecosystems to Support Customer Success
Charles Barratt
EMEA Director, Digital Workspace Pursuits, VMWare
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10:35
10:45
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The Ripple Effect - FINA's Success Story
Snježana Crnogorac
Head Of Department at FINA - Financijska agencija
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START is a project from FINA, the Financial Agency of the Government of the Republic of Croatia, which successfully transformed the process of creating limited liability companies in Croatia to one that is available completely online, reducing cost and complexity, removing bureaucracy and democratizing the founding of businesses in their country by removing many barriers to entry to company ownership. Working with multiple agencies throughout the process, this project required determination and vision to deliver a truly transformational outcome.
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10:45
10:50
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Live Polls
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10:50
11:00
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Top 5 Lessons Learned in process automation - How can automation humanize your organization?
Dejan Nenić
Lead Presales Engineer focused on Process Automation and Customer Experience @ Enetel Solutions
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11:00
11:20
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Panel Discussion - DX in Finance Sector
Chris Weston
Principal Client Advisory Practice, IDC
Aleksandra Radojević
Chief Strategy and Risk Officer, M:tel d.o.o.
Mirko Španović
Deputy Chairman of the Executive Board Addiko Bank Srbija
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11:20
11:25
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Q&A
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11:25
11:35
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IDC Digital Leader of the Year - the Person Behind the Success
Saša Bilić
CEO, APIS IT d.o.o.
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Delivering genuine digital transformation requires much more than technological talent, it never happens without vision, determination and energy. The IDC Digital Leader of the Year award is given to a member of our leadership community who has demonstrated all these things, in achieving outcomes for their team and organization that delight their customers and inspire their peers.
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11:35
12:20
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Panel Discussion - The Future of Industry Ecosystems
Nevena Conić
Regional Manager Adriatic
Matej Bregar
Digital Transformation Expert, Chief Information Officer, BTC d.d.
Andreja Štirn
Director Business Intelligence at Petrol d.d., Ljubljana
Marijo Volarević
Director of Digital Excellence & CDO, JGL d.d.
Milorad Bjelogrlić
IT Planning and Digital Transformation Director, Telekom Srbija
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The movement to future of industry ecosystem models is happening now. The platform, sharing economy was the first step toward this open, shared way of working not only with partners from within the industry but also from other industries.
Why are industry ecosystems critical for success in the digitally transformed, disrupted world we live in today? Because the complexity of products, supply chains, digital experiences, and changing market and customer/consumer needs are too great for any one organization to address on its own.
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12:20
13:00
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Virtual Networking
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