IDC Government Summit The Next Normal of Public Services - Efficient, Trusted, Highly-Responsive, Inclusive, Convenient (ETHIC)

Digital Event | October 27, 2021


The COVID recovery funding offers European governments a once in a century opportunity to re-imagine their economies. To make them more equitable, resilient to shocks and sustainable against long-term stresses, like climate change. European government executives are embracing innovative digital technologies to make intelligent, transparent policy decisions about these critical financial programs. And to deliver seamless services to citizens and businesses, so that constituents can enjoy the benefits of the recovery.

European countries must combine the top-down coordination of national governments with the bottom-up leadership of cities and regions that are re-imagining hyperlocal living. Such a combination of capabilities will accelerate the path to the new ETHIC (Efficient-Trusted-Highly Responsive-Inclusive-Convenient) public services.

At IDC Government Executive Summit you'll learn, among others:

  • How can governments best leverage chatbots and data intelligence to personalize services and accelerate channel shift?
  • How can they deploy intelligent automation to re-focus precious civil service resources on value added tasks?
  • How can government executives build digital twins to make intelligent planning and operational decisions for sustainable cities, regions and countries?
  • How can government executives accelerate development and deployment of innovations across hybrid, multi-cloud environments?
  • How can government executives embrace the acceleration of digital innovation, while protecting citizen privacy and fostering digital sovereignty?

Event Highlights

We would like to thank all the delegates and the partners who participated at this event.

A selected group of IT and business leaders came together to network and learn from IDCs analysts, inspiring speakers and dedicated advisory board members, who were at the forefront of the lively and interactive discussion.

If you missed the event or if you would like more information on any of the topics we discussed, click the button below to watch a recording or access the post-event content.

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General Information




October 27, 2021


10:00 CEST



Massimiliano Claps

Research Director, Government and Health Insights, IDC EMEA

Hugh Eaton

OBE, MA Vice President, Worldwide Government, Microsoft

Col Campbell

Head of Health & Public Sector UKI Strategy & Consulting, Accenture

Louisa Barker

Research Manager, Government Insights, IDC

Barry Lowry

CIO, Irish Government

Joe Dignan

Head of Government Insights Europe, IDC

Matthew Carroll

Sales & Delivery Lead, Adobe Business Group UKI, Accenture

Ian Hampshire

Strategy & Consulting Quality Lead, Accenture UKI, Accenture

Jeremy Goldberg

Worldwide Public Sector Director of Critical Infrastructure, Microsoft

Lyn Bird

Vice President Enterprise Functions, Microsoft

Matt Philpott

Director of Enterprise Services, UK Home Office

Vanda de Jesus

Executive Director, Portugal Digital

David Burrows

Public Sector Industry Leader, UiPath

Sven Schade

Scientific / Technical Project Officer, European Commission, Joint Research Centre

Dimitra Simeonidou

Co-Director Institute of Digital Futures, University of Bristol

Andrew Collinge

Strategic Advisor, Smart Dubai

Gwendolyn Carpenter

Smart Development Advisor, European Investment Bank

Fiona Strens

Professor and CEO, Security & Resilience Centre, University of Strathclyde

Why Attend


Get a head start on the market with insights from our leading analysts


Get inspired by visionary speakers with locally based cases


Maximize your time with insights and solutions to grow your business


Be surprised by unique network opportunities with other IT leaders


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IDC European Digital Summit Platform

The IDC European Digital Summit will be run on an all-in-one live online events platform where attendees can learn, interact, and connect with people from anywhere in the world.



We will welcome you at our Digital Reception area where we will showcase the event schedule and our partners. We will guide you to a great time & a lot of exciting digital touch points.



You will get inspired by the professional stories shared by industry pioneers and IDC analysts. Our keynotes experts will answer questions, propose provoking online polls, take part in the chat and comment on what is happening. Everything is done live.



Learn about proven best practices through real-life case studies in moderated digital breakout sessions. This intimate experience is an opportunity to gain a clearer understanding of current organizational challenges.



Meet with peers to discuss common challenges and share concrete experiences thanks to our Networking feature which takes advantage of your webcam, facilitating 3 minute quickfire discussions.



Visit interactive booths leveraging digital content allowing you to explore key trends or discover more about innovative products.

Advisory Board

Gwendolyn Carpenter

Smart Development Advisor, European Investment Bank

Andrew Collinge

Strategic Advisor, Smart Dubai

Vanda de Jesus

Executive Director, Portugal Digital

Raffaele Gareri

Co-founder of the Italian Smart City Association

Barry Lowry

CIO, Irish Government

Francesco Paolo Schiavo

COO, Italian Ministry of Tourism

Miranda Sharp

Digital Framework Task Group, Centre for Digital built Britain

Dimitra Simeonidou

Co-Director Institute of Digital Futures, University of Bristol

Fiona Strens

Professor and CEO, Security & Resilience Centre, University of Strathclyde

Ramón Ferri Tormo

Head of Smart City Valencia

Andreas Weiss

Head of Digital Business Models, eco – Verband der Internetwirtschaft

Prof. Carlos Moreno

Scientific Director of the Chair eTi (Entrepreneurship – Territory – Innovation) Panthéon Sorbonne University, IAE Paris

Martin Dias d'Ullois

Product Owner Cloud Services, Logius


Contact Us

Charlotte Thygesen Poulsen

Vice President Events

+45 24446502

Nadja Bayraktar

Senior Sales Director

+49 (0)176 82064779

About IDC

57 Years | 1300 Analysts | 110 Countries

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,300 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company. To learn more about IDC, please visit