IDC Retail Summit Retail Operations in a Purpose-Led World

Digital Event | September 22, 2022



This Summit has been designed as an information-sharing forum and an intimate networking for a selected group of IT and Business Leaders from largest enterprises across Europe. The exclusivity, visionary and high impact keynote speakers, and personable format of the event allows for the most engaging of conversations and in-depth discussions to take place in a stunning five-star environment. Every delegate will leave the summit enriched — whether it be with new lead projects for partners, or innovative and forward-looking solutions.

Agenda

Time Event & Speakers
12:45

Reception Open: Dial In & Looking Around

13:00

IDC Welcome Address & Navigation Guidance

13:05

IDC Opening Keynote: Retail Operations in Purpose-Led World

Filippo Battaini

Head of IDC Retail Insight, Europe, IDC
13:20

Delivering lifetime customer value through unique customer experience

13:35

eCommerce-Store systems integration for frictionless customer journeys

13:50

Increasing efficiency for sustainable retail operations

14:05

Moderated Q&A with Partners

14:20

The connected physical store: a key customer experience hub

14:35

Networking Break: Chatroulette & Expo

14:50

Centralising product data to create a superior shopping experience

Richard Carus

Account Executive, Sales Layer

How centralising Product Data plays a central role in:

  • Improving the Customer Experience
  • Reducing costs through the supply chain
  • Growth of sales revenue and Customer Lifetime Value

How a PIM platform bridges Sales and Marketing Operations

  • Single source of truth for Product Data
  • Maximising Data Quality
  • Distribution of Product Data across all channels
  • Reducing time to launch Products
15:00

Empowering employees: a critical factor in successful retail operations

15:10

Ensuring data security, compliance, accountability and avoid reputational risk

15:20

Employee experience

Marco Moschini

Group CIO, Benetton Group
15:35

Networking Break: Chatroulette & Expo

15:50

What technologies will shape the future of retail?

16:00

Advisory Board Panel Discussion: Thinking ahead: call to actions for retailers of the future?

Claudio Bianchi

CIO, Kiko

Miha Kovač

CIO, Studio Moderna

Colin Shenoy

Global technology transformation organization, Diageo

Andreas Streubig

Senior Vice President Global Corporate Responsibility & Public Affairs, Hugo Boss
16:25

IDC Closing Keynote Delivering customer experience value through Empathetic eCommerce

Roberta Bigliani

Group Vice President, Head of IDC Insights and IDC Future of Work Executive Lead, IDC Europe
16:35

Summary & Conclusion

16:40

Networking: Chatroulette & Expo

16:50

Official End

Contact Us

Charlotte Thygesen Poulsen

Vice President, Events and GMS, IDC Benelux,, IDC Nordic

+45 24446502

Barbara Cambieri

Group Vice President and Managing Director, IDC

+39 335 6275570

About IDC

58 Years | 1300 Analysts | 110 Countries

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,300 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company. To learn more about IDC, please visit www.idc.com.