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12:45
13:00
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Reception Open: Dial In & Looking Around
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13:00
13:10
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IDC Welcome Address & Navigation Guidance
Ornella Urso
Research Manager, IDC Retail Insights
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13:10
13:30
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IDC Opening Keynote: Retail Operations in Purpose-Led World
Filippo Battaini
Research Manager, IDC Retail Insights, Europe, IDC
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Creating strong connections with Shoppers through Purpose-Led Retail is key. IDC's Opening Keynote will show how customer lifetime value, truly connected online-offline, and smart logistics and fulfillment are leveraged for successful Purpose-led Retail operations. |
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13:30
13:45
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Enhance customer advocacy through product enrichment
Andre Pons
Vice President of Global Sales & Revenue, Sales Layer
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How optimized and automated product data management:
- Enhances customer retention
- Achieves product transparency
- Ultimately drives customer advocacy
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13:45
14:05
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Digitalization of the physical store
Lucas Abboud
Director of Strategy and Transformation, Carrefour
Filippo Battaini
Research Manager, IDC Retail Insights, Europe, IDC
|
Overview of how physical store operations are evolving from the perspective of a leading French supermarket operator. |
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14:05
14:20
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Identity Management: bridge the gap between your online- and offline business
Felix Colaci
CIAM specialist, Okta
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While it has become a common practice for any modern business to engage with their customers online, it remains a challenge to transfer an highly customized and specific user experience.
Join Okta’s CIAM Specialist, Felix Colaci, to discuss how Identity Management can help businesses to introduce a low friction user authentication in a retail scenario. This will allow businesses to bridge the gap between their online- and offline customers and bring the tailored experience that customers love to the Point-Of-Sale. |
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14:20
14:35
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Networking Break: Chatroulette & Expo
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14:35
14:50
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Doing More with Less
Nina Lund
Retail & Consumer Goods EMEA Regional Business Lead, Microsoft
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Nina Lund,
Retail & Consumer Goods Regional Business Lead, EMEA, paints a picture of
what we are currently hearing are the top priorities for retailers, and how
connecting your customers, your people, and your data can help accelerate doing
more with less. |
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14:50
15:10
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Employee experience
Marco Moschini
Group CIO, Benetton Group
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15:10
15:25
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What technologies will shape the future of retail?
Juergen Brock
CEO, fulfillmenttools
Sofia Poggi
Research analyst, Retail Insights Europe. IDC
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15:25
15:40
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Networking Break: Chatroulette & Expo
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15:40
16:10
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Advisory Board Panel Discussion: Thinking ahead: call to actions for retailers of the future?
Claudio Bianchi
CIO, Kiko
Andreas Streubig
SVP Global Corporate Responsibility & Public Affairs, Hugo Boss
Miha Kovač
CIO, Studio Moderna
Colin Shenoy
Director, Digital & Technology, Diageo
Filippo Battaini
Research Manager, IDC Retail Insights, Europe, IDC
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16:10
16:25
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IDC Closing Keynote: The double-sided nature of purpose in retail operations
Cristiano Quattrini
Associate Analyst, IDC
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The keynote discusses purpose as a transactional tool moving the spotlight from CX-centric strategies to process-oriented operations. |
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16:25
16:30
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Summary & Conclusion
Ornella Urso
Research Manager, IDC Retail Insights
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16:30
17:00
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Networking: Chatroulette & Expo
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17:00
17:05
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Official End
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Europe
Retail Summit
Retail Operations in a Purpose-Led World