IDC Retail Summit Retail Operations in a Purpose-Led World

Digital Event | September 22, 2022



Agenda

Time Event & Speakers
12:45

Reception Open: Dial In & Looking Around

13:00

IDC Welcome Address & Navigation Guidance

Ornella Urso

Research Manager, IDC Retail Insights
13:10

IDC Opening Keynote: Retail Operations in Purpose-Led World

Filippo Battaini

Research Manager, IDC Retail Insights, Europe, IDC

Creating strong connections with Shoppers through Purpose-Led Retail is key. IDC's Opening Keynote will show how customer lifetime value, truly connected online-offline, and smart logistics and fulfillment are leveraged for successful Purpose-led Retail operations.

13:30

Enhance customer advocacy through product enrichment

Andre Pons

Vice President of Global Sales & Revenue, Sales Layer

How optimized and automated product data management:

  • Enhances customer retention
  • Achieves product transparency
  • Ultimately drives customer advocacy
13:45

Digitalization of the physical store

Lucas Abboud

Director of Strategy and Transformation, Carrefour

Filippo Battaini

Research Manager, IDC Retail Insights, Europe, IDC

Overview of how physical store operations are evolving from the perspective of a leading French supermarket operator.

14:05

Identity Management: bridge the gap between your online- and offline business

Felix Colaci

CIAM specialist, Okta

While it has become a common practice for any modern business to engage with their customers online, it remains a challenge to transfer an highly customized and specific user experience.

Join Okta’s CIAM Specialist, Felix Colaci, to discuss how Identity Management can help businesses to introduce a low friction user authentication in a retail scenario. This will allow businesses to bridge the gap between their online- and offline customers and bring the tailored experience that customers love to the Point-Of-Sale.

14:20

Networking Break: Chatroulette & Expo

14:35

Doing More with Less

Nina Lund

Retail & Consumer Goods EMEA Regional Business Lead, Microsoft

Nina Lund, Retail & Consumer Goods Regional Business Lead, EMEA, paints a picture of what we are currently hearing are the top priorities for retailers, and how connecting your customers, your people, and your data can help accelerate doing more with less.

14:50

Employee experience

Marco Moschini

Group CIO, Benetton Group
15:10

What technologies will shape the future of retail?

Juergen Brock

CEO, fulfillmenttools

Sofia Poggi

Research analyst, Retail Insights Europe. IDC
15:25

Networking Break: Chatroulette & Expo

15:40

Advisory Board Panel Discussion: Thinking ahead: call to actions for retailers of the future?

Claudio Bianchi

CIO, Kiko

Andreas Streubig

SVP Global Corporate Responsibility & Public Affairs, Hugo Boss

Miha Kovač

CIO, Studio Moderna

Colin Shenoy

Director, Digital & Technology, Diageo

Filippo Battaini

Research Manager, IDC Retail Insights, Europe, IDC
16:10

IDC Closing Keynote: The double-sided nature of purpose in retail operations

Cristiano Quattrini

Associate Analyst, IDC

The keynote discusses purpose as a transactional tool moving the spotlight from CX-centric strategies to process-oriented operations.

16:25

Summary & Conclusion

Ornella Urso

Research Manager, IDC Retail Insights
16:30

Networking: Chatroulette & Expo

17:00

Official End

Contact Us

Charlotte Thygesen Poulsen

Vice President Events, European Summits, Events and GMS, IDC Benelux, IDC Nordic

+45 24446502

Barbara Cambieri

Group Vice President and Managing Director, IDC

+39 335 6275570

About IDC

58 Years | 1300 Analysts | 110 Countries

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,300 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company. To learn more about IDC, please visit www.idc.com.