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Reverse Experiences for Customer-Led Retail: People, Process, Product, and Planet

Coverage: Europe

People, Process, Product and Planet

Customer lifetime value and consumer experience excellence are top priorities for retailers. Traditionally, a lot of attention was given to the front-end of the customer journey to “make the magic happen”. But in today’s market, it is vital to reverse the debate and focus on competitive advantage and profitability drivers for which critical knots need to be untied - such as the interactions among actors who manage the product lifecycle and the overall supply chain.

Overview
By 2024, 40% of the top 500 retailers will use AI-enabled decision support to drive improvements in the new KPIs of omni-channel retail, including customer lifetime value, productivity, and profitability. There are still opportunities to nourish crucial nodes of the internal processes of retail organizations with targeted injections of technological programs, to link the  4 pillars of a customer-led retail renaissance.
Why Attend?
IDC European Retail Xchange connects and engage senior IT and business professionals from different retailers and countries. We aim to create the best-in-class independent content based on insights from our analysts, external speakers, as well as industry, and thought leaders, who we invite to join.

The event will provide you with industry trends, actionable recommendations, hands-on experience from external speakers and last but not least - a chance to connect and network with your peers from the biggest European retailers.

Advisory Board

We build each edition of the Xchange event by starting dialogue with industry leaders, which helps us to create the best independent content. Meet the Advisory Board Members for this year!

Colin Shenoy

Director, Digital & Technology, Diageo

Ilse Roeffen

SVP Omnichannel & Commercial Management, Swarovski

Claudio Bianchi

CIO, Kiko

Andreas Streubig

SVP Global Corporate Responsibility & Public Affairs, Hugo Boss

Miha Kovač

Executive Director CoE, Data Services, Studio Moderna

Marco Moschini

Group CIO, Benetton Group

Lucas Abboud

Director of Strategy and Transformation, Carrefour

Agenda

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11:45

Registration & Networking lunch
12:45

IDC Greetings & Welcome
13:10

IDC Opening: Reverse Experiences for Customer-Led Retail
13:40

Delivering next-generation retail experience
14:00

Panel: Connected physical store for exceptional omnichannel customer journeys
14:20

Coffee & Networking; One-to-One Meeting
14:50

Delivering Shopping Journey Excellence through Next-Generation Commerce
15:05

Product innovation for customer-led retail
15:30

Making sustainable retail operations a reality
15:45

Coffee & Networking; One-to-One Meeting
16:15

Roundtables
17:00

Free time & Networking; One-to-One Meeting
18:30

Champagne Reception
19:30

Gala Dinner
22:00

After Dinner Drinks

Key topics

The 4 pillars of a customer-led retail renaissance:

People

Addressing the needs of both external and internal customers using automated workflows and knowledge base integration tools

Products

Speed up Time To Market through seamless operations across the organization by applying integrated tracking and road mapping solutions, together with timely reporting mechanisms

Processes

Reassessing the streams of data and the interactions among all the actors of the value chain through agile project management programs

Planet

Rethinking environmental impact and increasing the circularity of economic practices through ESG data management and reporting instruments

Speakers

Want to become a speaker?

Roberta Bigliani

Group Vice President, Head of IDC Insights and IDC Future of Work Executive Lead - Europe, IDC EMEA

Filippo Battaini

Research Manager, IDC Retail Insights, Europe, IDC

Sofia Poggi

Research analyst, Retail Insights Europe, IDC

Cristiano Quattrini

Associate Analyst, IDC

Ornella Urso

Research Manager, IDC Retail Insights

Venue

Landgoed Duin & Kruidberg
Duin en Kruidbergerweg 60

Contact Us

Charlotte Thygesen Poulsen

Vice President Events, Events and GMS, IDC Benelux, IDC Nordic

+45 24446502

Barbara Cambieri

Group Vice President and Managing Director, IDC

+39 335 6275570

About IDC

59 Years
1300 Analysts
110 Countries

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,300 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company. To learn more about IDC, please visit www.idc.com.