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Turning Data into Social Value: Impact, Scale, and Trust

Coverage: Europe

Perfect storm

There is a perfect storm of change in the public sector — the pandemic, climate change, the cost-of-living crisis, and heightened citizen expectations.  The European Union is pumping €750 billion into the economy via the Next Generation EU plan, with countries such as Germany and France adding a further €100 billion each. COVID recovery funding offers European governments a once in a century opportunity to reimagine their economies.
Governments will need to explore ways to offer more effective solutions and services that provide an RoI and directly contribute to the outcomes we need as a society, articulated in SDGs and climate goals. Government leaders that want to deliver on these goals  must embrace technology innovation to solve long-term societal challenges.
Why Attend?
IDC Government Xchange is an IDC community event that connects senior IT, data and business professionals from several industries and countries. IDCs analysts together with our advisory board aim to create the best-in-class independent content agenda based on insights from their research and close collaboration with industry executives, and thought leaders. By joining the community you will get the future industry trends, actionable recommendations, hands-on experience from external speakers and last but not least - a chance to connect and network with your peers from the biggest European companies.

Key Topics

5 key topics to be discussed:


Digital by design
Impact Measurement
SDG alignment
lifecycle managemernt
Quantifiable RoI and impact measurement
Edge to Digital twins Scenario planning


Edge to Twin data collaboration
Scalable cloud-based services
Digital twins for sustainability scenario planning
Greening by IT and Greening through IT
Digital sovereignty, security, and privacy


‘Art of the possible’ citizen engagement
Behavioral ‘nudge’ interventions
Data hubs and data exchanges
Rigorous carbon offsetting markets
Challenge/value based procurement
Incorporation of data ethics to improve trust


Citizen lifecycle approach
Intelligent CX
Behavioral energy efficiency
PropTech and PlanTech adoption of AR/VR, AI, 5G
Green Infrastructure RoI models
Smart homes & facilities for channel shift and behavioral change


Data exchange
Digital staff retention and Digital reskilling
Integrated EV mobility
Net zero design across building lifecycle
Cross industry ‘golden thread’ data sharing protocols

Advisory Board

We build each edition of the Xchange event by starting dialogue with industry leaders, which helps us to create the best independent content. Meet the Advisory Board Members for this year!

Teppo Rantanen Show full profile linkedin

Teppo Rantanen

Executive Director, City of Tampere

Gwendolyn Carpenter Show full profile linkedin

Gwendolyn Carpenter

Smart Development Advisor, European Investment Bank

Barry Lowry Show full profile linkedin

Barry Lowry

CIO, Irish Government

Alberto Palomo Show full profile linkedin

Alberto Palomo

Chief Data Officer, Gobierno de España

Jennifer Schooling Show full profile linkedin

Jennifer Schooling

Director, Centre for Smart Infrastructure and Construction

Miranda Sharp Show full profile linkedin

Miranda Sharp

Digital Framework Task Group, Centre for Digital built Britain

Jude Hanan​

International Principal Digital Advisor, Government Digital Service

Deborah Colville​ Show full profile linkedin

Deborah Colville​

Head of smart Belfast, Belfast City Council

Jarmo Eskelinen

Executive Director, Data-Driven Innovation Initiative, University of Edinburgh

Greta Nasi

Associate Professor, Department of Social and Political Sciences, Bocconi University

Cristina Bueti Show full profile linkedin

Cristina Bueti

Counsellor, International Telecommunication Union

Raj Mack Show full profile linkedin

Raj Mack

Head of Digital City and Innovation, Birmingham City Council

Nicolas Joron Show full profile linkedin

Nicolas Joron

Digital Strategist, French Ministry of Culture

Andrew Collinge Show full profile linkedin

Andrew Collinge

Strategic Advisor, Smart Dubai

Francesco Paolo Schiavo Show full profile linkedin

Francesco Paolo Schiavo

COO, Italian Ministry of Tourism

Frans-Anton Vermast Show full profile linkedin

Frans-Anton Vermast

Smart City Strategist​, Amsterdam

Rick Robinson Show full profile linkedin

Rick Robinson

Chair, Birmingham Digital Partnership

View all


Filter Topics


Registration & Networking lunch


IDC Greetings & Welcome


IDC Opening keynote:


European Data Spaces and Sovereignity : Has a New Era Begun?


Panel enduser debate: Scalability or Ideation : The Value of Pilots and PoC


Coffee & Networking; One-to-One Meeting


How to Measure the Impact of New Services


The Citizen LifeCycle Approach : Fostering Empathy by Design


How to Nudge Citizens, Businesses and Civil Servants towards Net Zero


Coffee & Networking; One-to-One Meeting




Networking and Refreshment Break; One-to-One Meetings​


Champagne Reception


Gala Dinner: Building a Better Quality of Life for Everyone


After Dinner Drinks

IDC data context

IDC conducted an in-depth survey on 230 senior executives and directors. According to those interviews, European Government Business Transformation and Technology Top Priority is to improve the citizen experience and quality of life. This goal must become a state-of-mind for every civil servant and government decision maker. The main barriers to innovation are not only budget (with RFFs impacted by fast-growing inflation) but also citizen trust and outdated IT. Redesigning services and business processes around the needs of citizens are key steps to achieve resilience. Technology is a critical part of this transformation, but it should go hand in hand with innovative approaches and a greater focus on change. European governments that want to master a citizen-centric approach are adjusting their KPIs accordingly and aggregating data to build a holistic view of citizen needs and implement the once-only principle. Long-term challenges — especially sustainability — can’t be fought alone. Governments’ ability to work closely with an ecosystem, through data sharing and massive investments in data capabilities, will be key.
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Want to become a speaker?


Landgoed Duin & Kruidberg
Duin en Kruidbergerweg 60

Knowledge Hub

European Data Spaces: From Vision to Reality

The proliferation of data is transforming businesses and public administrations, and changing consumer experiences and society. The European Union has responded to the challenge with the ambitious European Strategy for Data (2020). One of the pillars of the strategy is the creation of common European data spaces in strategic economic sectors and domains of public interest.
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The Future Generative AI Tool That I Would Like

The dialogue format enables ChatGPT to answer follow-up questions, admit its mistakes and challenge incorrect premises. Of course, like many geeks in the ICT industry and beyond, I have tried it.
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Back to the Future — From Smart Cities to Smarter Planet

I always like to leave some time before writing about the World Smart City Congress in Barcelona to give myself a reality check. The main reason is that while you are with around 20,000 other engaged and excited people from around the globe, it is difficult not to suffer from group think.
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How Can Technology Help Refugees?

IDC's Louisa Barker talks about how technology can be used to help governments and humanitarian organisations around the world respond to refugee crises.

Building Tomorrow's European Governments Through a Disruptive Approach

overnments have never been in a storm like the one we’re in today, and national and local administrations need to reinvent themselves as a new era is about to start. In these unprecedented times, European governments are aiming to improve their ability to withstand long-term volatility and uncertainty, particularly through digital trust and operational resilience programmes.
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COP27: Could Data Transparency Strengthen Global Leadership?

COP27, held in Sharm El Sheikh, Egypt, in November 2022, began with this sobering opening statement from UN Secretary-General António Guterres. It set the mood for the two-week conference, which fell well short of meeting its targets. According to the Economist, “There is no way Earth can now avoid a temperature rise of more than 1.5°C. There is still hope that the overshoot may not be too big, and may be only temporary, but even these consoling possibilities are becoming ever less likely.”
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A Life Event Approach to Refugee Management

This year, the UNHCR announced that the number of people forcibly displaced exceeded 100 million globally for the first time on record. This means 1 in every 78 people has been forced to flee their homes. The number of people displaced, internally or externally, from weather-related disasters, famine and unemployment is also rising. The Institute for Economics and Peace (IEP) estimates that there could be 1.2 billion climate refugees by 2050.
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Data Sharing Versus Cybersecurity: Understanding Data Criticality

As a public decision maker, I would be lost, if not paralysed by, the contradiction of being asked to modernise my systems and organisation through better use of data and data sharing, while being constantly reminded that cyberthreats are everywhere.

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Contact Us

Charlotte Thygesen Poulsen

Vice President Events, Events and GMS, IDC Benelux, IDC Nordic

+45 24446502

Barbara Cambieri

Group Vice President and Managing Director, IDC

+39 335 6275570

About IDC

59 Years
1300 Analysts
110 Countries

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,300 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company. To learn more about IDC, please visit www.idc.com.