What Will Customer Experience Look Like in Retail?
The 3 Dimensions of Retail Immersive Customer Experience
Learn MoreManagement strategies to increase customer satisfaction, NPS and revenues in difficult economic times
Brands that prosper in the digital business age will be those that elevate CX and customer success to the top of a customer-centric business agenda.
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Camilla Hove Toft
Conference Director, IDC
Gerry Brown
CX Research Director, IDC
Van Valdez
Associate Research Director - European Customer Experience, IDC
Alex Lancee
ChromeOS Lead Benelux
Paloma Truong
Director of CX & Customer Intelligence, Miinto
Teija Kuustonen
Customer Experience Leader & Head of Fast Track, Lindström
Kenni H. S. Callesen
Director, Area Head of Customer Experience, A.P. Moller - Maersk
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The 3 Dimensions of Retail Immersive Customer Experience
Learn MoreThere are good reasons why the most important financial statements are “balance sheets” and “profit and loss”. They are designed to show a balanced, objective and factual view of the business performance and viability. There is no room for an emotionally charged item such as “customer obsession” in these documents.
Learn MoreWhat’s in a word? Well, quite a lot actually. My one word is “experience“. “Experience” currently only appears in one place in organisations. That’s in the Customer Experience (CX) Department. You might not even have a CX Department. The CX Department is generally small (5–15 staff), and its job is to win over the hearts and minds of potentially thousands of employees that CX practice is a good idea.
Learn MoreIDC Forums are hybrid and will, on request, be followed by small-scale, personal dinner events, where you can network with Senior Business Decision-makers, IDC Analysts and our sponsor partners. The personal dinner events take place in the following cities: Stockholm, Oslo, Copenhagen, Helsinki, Brussels, and Amsterdam.
Joining a dinner event offers an excellent opportunity to meet and connect with other senior business decision-makers and have some great conversations about a specific topic of your professional interest. The event will be facilitated by one of our IDC Research Directors, who will present new IDC data and insights and facilitate the discussion during the evening, typically at a five star restaurant from 17.00-21.30 on a weekday.
If you are interested in being invited to our dinner events, please email IDC Conference Director Camilla Hove Toft at chovetoft@idc.com or Peer Jensen at pjensen@idc.com if you would like to sponsor one of them.
Don't worry! There are plenty of other events to choose from. Simply sign up for event invitations and we'll send you a notification whenever we add a new event that matches your interests.
International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,300 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company. To learn more about IDC, please visit www.idc.com.