IDC FutureScape: Worldwide Future Enterprise 2021 Predictions Live Virtual Forum

1:05 PM  -  1:30 PM
IDC FutureScape: Worldwide Future of Work 2021 Predictions

As organizations prepare themselves for the digital era and accelerate their digital transformation strategies, they are faced with unprecedented challenges across technology, policy, and operations. In 2020, they must confront much broader global health, climate, social, and economic challenges, which are forcing them to rethink the way that work gets done. 

The 21st century economy requires workers to operate as dynamic and reconfigurable teams that can quickly adapt to business demands and new requirements. The recent pandemic has highlighted this necessity and has laid bare infrastructure, policy, and process gaps and deficiencies in many organizations as half of the workforce became remote almost overnight. As workers return to company facilities, organizations are faced with the increased challenges associated with protecting the health of employees, partners, and customers. 

Join Holly & Mick as they address the current challenges that face the workforce and how companies can transition to create a better worker experience and business resiliency. 

 

1:35 PM  -  2:00 PM
IDC FutureScape: Worldwide Future of Customer and Consumers 2021 Predictions

As we lurch forward toward a next normal and organizations are looking to stand out from the crowd of competitors, one of the areas they are focusing on is customer experience (CX). But providing an excellent customer experience is not a simple task and often isn't even enough to bring new customers on board and keep the current ones.

The customer experience, is being significantly impacted by COVID-19, rewriting rules about how to engage with customers and changing the conversation between the brand and customer.  We see new technologies such as AI becoming extremely relevant. We see data and intelligence becoming the core of any customer experience.. The turmoil isn't over as brands try to bridge the physical and digital worlds. 

Join Alan Webber to learn about how companies are rewriting the rules on how to engage with customers.

 

2:05 PM  -  2:30 PM
IDC FutureScape: Worldwide Future of Trust 2021 Predictions

In last year's security and trust predictions, the era of transformation was the prominent theme. That theme is punctuated again in this year's predictions as COVID-19 exposed frailties in legacy approaches (and thinking) and spurred organizations to recalibrate and accelerate their digital transformations This is evident in the security risks that the sudden and massive migration to work-from-home (WFH) arrangements has highlighted and in the new normal of delivering customer value under the construct of social distancing.

More concretely, ecosystem-rich, cross-technology platforms will become the principal source of security capabilities. Platforms with expertise built-in will dissolve complexity and eliminate minimum-value/high-effort security tasks so organizations can focus more on security serving strategic goals than managing the endless effort of security.

Join the team as they focus on future of trust predictions integral to uplifting trust as a means of competitive differentiation.

 

1:05 PM  -  1:30 PM
IDC FutureScape: Worldwide Future of Connectedness 2021 Predictions

Connectivity has emerged as a key foundational enabler of digital initiatives, from supporting ubiquitous mobility to enabling robust and secure connections to cloud platforms. With more users and devices than ever connected to the network; accessing higher-bandwidth applications; and demanding lower-latency connections, connectivity has never been more critical for organizations. Enterprises continue to pursue digital transformation initiatives to optimize operations, take advantage of advanced technologies, and delight users and customers to improve business outcomes.

Join Carrie and Rohit as they share 10 compelling and critical trends in connectedness that will be pursued in the coming five years.

 

 

1:35 PM  -  2:00 PM
IDC FutureScape: Worldwide Future of Digital Infrastructure 2021 Predictions

Faced with an uncertain business and economic climate further disrupted by the current pandemic, business and IT leaders have no choice but to lead their organizations through turbulent times that will recast the way in which they conduct business. If digital transformation was a "nice to do" for anyone before the COVID-19 crisis, it has become a mandate now.

Much of the focus shifts to how IT infrastructure supports this digital transformation. Digital infrastructure is no longer just infrastructure that supports a partially digitized organization; rather, it is an infrastructure that enables an organization to operate digitally end to end. The focus is not on the technologies themselves as they are the means to the end and not the end itself. The focus ought to be on the transformational business outcomes that such technologies can bring about in the organization with their rapid adoption.

Join Ashish Nadkarni and Rohit Mehra as they present the future of digital infrastructure and ways to invest strategically in infrastructure that drives business.

 

2:05 PM  -  2:30 PM
IDC FutureScape: Worldwide Future of Operations 2021 Predictions

The future of operations is here. That future encompasses the transformation of an operation from being strictly cost and efficiency driven to customer or market driven. This is done through transforming an organization that is measured on reporting and compliance to an organization built on resilient decision making.

The path to that resilient organization is through artificial intelligence (AI) autonomous operations, digital engineering, customer focus, and sustainability. From manufacturers building out digital engineering organizations to utility companies using AI for outage management to hospitals using advanced analytics for equipment management, the application of AI to operations is a critical theme throughout the future of operations.

Join Kevin Prouty as he discusses the transformations taking place within the future of operations.

 

1:05 PM  -  1:30 PM
IDC FutureScape: Worldwide Future of Industry Ecosystems 2021 Predictions

 

An increasing portion of an enterprise's ability to generate value will be tied to its participation in a new economy. As new business models, customer requirements, and ways of operating emerge, new ecosystems are created. Traditional industry value chains that were limited in the number of partners give way to scaled-up digital ecosystems that leverage software platforms to deliver scale and speed, as well as federate data from connected products, assets, people, and processes. These open, agile, and scaled ecosystems facilitate the sharing of data, applications, operations, and expertise that powers trusted engagement, and delivery of blended physical and digital products, services, and experiences.  

Join Jeff Hojlo as he highlights the opportunities and challenges facing the future of industry ecosystems.

 

1:35 PM  -  2:00 PM
IDC FutureScape: Worldwide Future of Intelligence 2021 Predictions

We love to talk about intelligence, admire it, and even boast about it. We spend years acquiring it and a lifetime improving it. Yet because enterprise intelligence is ill defined, business and IT leaders lack a playbook for investing in capabilities other than siloed efforts in data, analytics, and AI. 

The future of enterprise intelligence must be defined more comprehensively. According to IDC, it is as an organization's capacity to learn combined with its ability to synthesize the information it needs to learn and apply the resulting insights at scale to gain a competitive advantage or to fulfill the organizational mission. 

Join Dan Vesset as he discusses latest market research and IDC predictions to guide organizations on their path toward a higher level of enterprise intelligence.

 

 

2:05 PM  -  2:30 PM
IDC FutureScape: Worldwide Future of Digital Innovation 2021 Predictions

Digital innovation was on its way to a mainstream trend in late 2019.  Then the pandemic changed everything. For many industries, it became suddenly and painfully evident who the winners and losers were based on their digital capabilities and their ability to respond to the need to innovate and adjust operations and processes. Unprecedented would seem to be an inadequate description of the impact on the industry, and the rational for accelerating digital innovation caused by these events. The changes driven by this unique set of circumstances will carry well into the current decade, dynamically evolving the role of IT as we know it.  

Join the team as they discuss the necessity for digital innovation and new and different ways for companies to address this priority.