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Apr 2015 - IDC MarketScape - Doc # 255142

IDC MarketScape: Worldwide Implementation Ecosystem 2015 Vendor Assessment

Authors: Ali Zaidi, Gard Little

This IDC study presents a vendor assessment of the implementation ecosystem through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that explain success in the ecosystem. This IDC MarketScape covers a variety of vendors participating in the Salesforce implementation services space. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and one another and highlights the factors expected to be the most influential for success in the market during both the short term and the long term.

"As Salesforce keeps adding new solutions to its portfolio, the implementation of Salesforce-based cloud solutions is becoming ever more complex. This coupled with the top buyer priority of being able to achieve desired business outcomes indicates that the successful services vendors in the Salesforce implementation ecosystem mush possess solid industry/business process knowledge along with wide-ranging technical expertise," says Ali Zaidi, senior research analyst, IT Consulting and Systems Integration Business Strategies at IDC.

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