This IDC study presents a vendor assessment of the digital transformation implementation ecosystem through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that explain success in the ecosystem. This IDC MarketScape covers a variety of vendors participating in the digital transformation implementation services space. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and to one another and highlights the factors expected to be the most influential for success in the market during both the short term and the long term.
Both IT and business factors were dominant in this evaluation. "When buyers were asked what characteristics were required for a digital transformation implementation services project to be successful, two characteristics were tied for first place: the 'ability to achieve desired business outcomes' and the 'ability to deliver innovation that produces results'," says Gard Little, research director, IT Consulting and Systems Integration Strategies at IDC. "A successful digital transformation solution requires a seamless combination of business process and IT/people change that meets business needs with the correct implementation of 3rd Platform technologies. Therefore services vendors in the space must possess solid technical expertise across all aspects of the 3rd Platform technologies as well as equally sound business process and change management knowledge to stay relevant in the space," says Ali Zaidi, senior research analyst, IT Consulting and Systems Integration Strategies at IDC.