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This IDC study uses the IDC FutureScape model to provide an assessment of the key trends for the next year and their long-term impact. According to IDC Research Vice President Bob Parker, "Digital transformation is at the center of business strategies as CEOs endeavor to capture the opportunities available in the digital economy. This study highlights the major trends IDC is encountering in the areas of leadership, customer experience, information, operating models, and workforces and offers an evaluation of the impact with attendant guidance on what organizations should do to take full advantage."



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