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Nov 2015 - IDC MarketScape - Doc # 259816

IDC MarketScape: North America Disaster Recovery-as-a-Service Provider 2015 Vendor Assessment

Authors: Phil Goodwin, Paul Hughes
Abstract

This IDC study presents a vendor assessment of disaster recovery as a service (DRaaS) in North America through the IDC MarketScape model. Using the IDC MarketScape model, 11 providers of DRaaS with operations and customers in North America were compared. This process included interviewing all 11 providers and one or more customers from each. The assessment reviews both quantitative and qualitative characteristics that define current market demands and expected buyer needs for DRaaS. The framework highlights the key factors that are expected to be the most significant for achieving success in the DRaaS market now and in the near future.

According to IDC Program Director Paul Hughes, Storage and Data Management Services, "Cloud-based disaster recovery is top of mind for virtually every IT department, regardless of the size of the business. While still in its early stages, we feel that cloud-based disaster recovery-as-a-service options from the vendors profiled in this study all have robust service offering that provide customers the abilities to recover valuable applications and data quickly. Customers interested in using DRaaS should do a thorough comparison of pricing models and user interface functionality and request customer references to gain an accurate view of each company's responsiveness and effectiveness of their consulting service capabilities."

IDC Research Director Phil Goodwin, Storage Systems, Data Protection and Recovery, added, "Disaster recovery is the classic combination of people, process, and technology. To be a leading DRaaS supplier, providers must do more than simply offer a hardware and software platform. They must be prepared to help the customer with risk analysis, migration planning, process development, personnel planning, facility planning, and DR testing. Each of the vendors in our study has a "sweet spot" regarding environments and situations where they excel. Buyers should look for a provider that matches their situation and make sure that the people, process, and technology are all addressed appropriately."

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