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Jun 2017 - Market Analysis Perspective - Doc # AP41612616

Market Analysis Perspective: Business Process Outsourcing Market in Malaysia, 2017

Authors: Sreenath Kandarpah, Sherrel Roche, Baseer Siddiqui
On-line Presentation


This IDC Market Analysis Perspective (MAP) provides a perspective on the business process outsourcing (BPO) market and its significant constituents, namely, customer care, finance and accounting, procurement, and human resource BPO segments, in Malaysia. In addition, this document covers an overview of the market, the current competitive landscape, buyer perspectives and the state of the market, a view of possible future developments in the space, and advice to BPO services providers to tap opportunities in the market. This MAP presentation was designed to give clients a fair idea on the opportunities and key issues impacting the current BPO market in Malaysia.