This Market Analysis Perspective covers the Australian contact centre market comprising services, software, hardware, and connectivity. It explores key trends in purchasing and delivery of contact centre solutions in Australia.
Australia Network-Centric Services Leadership Series
Aspect Software, Inc.,
Cisco Systems, Inc.,
Genesys International Corporation Limited,
Interactive Intelligence Group, Inc.,
Verint Systems Inc.
Business process outsourcing,
Customer relationship management applications,
Enterprise asset management,
IT consulting services,
Public cloud services