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May 2017 - IDC Presentation - Doc # AP42386917

Where Is the Digital Opportunity? — Banking, Financial Services, and Insurance

Authors: Sahaj Kumar, Shalil Gupta
On-line Presentation

The Indian banking, financial services, and insurance (BFSI) sector is currently undergoing transformation and witnessing increasing demands from customers for enriching experiences. BFSI companies are leveraging next-generation technology, digitization, and so forth to meet heightened customer expectations. This IDC Presentation covers in detail what digital transformation (DX) and the market size of digital in India are as well as a financial sector overview, customer risk analysis, preferred channel for transactions, and crisis-specific focus areas that banks are looking to address. This also details the business priorities driving digital investments in the BFSI space (along with examples) and digital opportunity by subindustry (banking, insurance, and financial services) and technology (hardware, software, and services). A comparison of IT spending versus digital spending and a few digital case studies are also covered as part of the presentation.