APEJ government organizations will come under increasing pressures to account for how they are using public funds to digitally transform and automate their services to the citizens.
"Invariably, APEJ governments must keep pace with their constituents' digital transformation needs with regard to swift virtual information access and use speeds, cybersecurity and privacy assurances, automation and artificial intelligence, digital personalization, and increased government transparency and accountability," notes Gerald Wang, head of Public Sector, IDC Asia/Pacific, "As APEJ government agencies adopt more digital transformation performance measurement and best practices from other industries, financial services for instance, it is perhaps timely for them to also adopt the marketing and public relations best practices as well."
APEJ government agencies must think about how they can best engage their constituents through better e-services automation and personalization focuses. With increasing investments in digital infrastructures, innovative e-services, and cutting-edge applications, all-of-government (AoG) integration, automation, and standardization exercises are inevitably imperative to reduce resource use redundancy. Efforts to remedy include:
Thus, as digital technologies become increasingly important socioeconomic growth drivers, APEJ governments need to take the lead in technology adoption versus being followers to ensure their respective countries remain socioeconomically competitive.
IDC Government Insights: Asia/Pacific Education Digital Transformation Strategies , IDC Government Insights: Asia/Pacific Government and Smart Cities Digital Transformation Strategies , IDC Government Insights: China Government and Smart Cities Digital Transformation Strategies
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