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On-line Presentation


APEJ government organizations will come under increasing pressures to account for how they are using public funds to digitally transform and automate their services to the citizens.

"Invariably, APEJ governments must keep pace with their constituents' digital transformation needs with regard to swift virtual information access and use speeds, cybersecurity and privacy assurances, automation and artificial intelligence, digital personalization, and increased government transparency and accountability," notes Gerald Wang, head of Public Sector, IDC Asia/Pacific, "As APEJ government agencies adopt more digital transformation performance measurement and best practices from other industries, financial services for instance, it is perhaps timely for them to also adopt the marketing and public relations best practices as well."

APEJ government agencies must think about how they can best engage their constituents through better e-services automation and personalization focuses. With increasing investments in digital infrastructures, innovative e-services, and cutting-edge applications, all-of-government (AoG) integration, automation, and standardization exercises are inevitably imperative to reduce resource use redundancy. Efforts to remedy include:

  • APEJ government agencies need to accelerate their adoption of tools such as digital government maturity benchmarking models to enable their various agencies to adopt standardized digital transformation practices. Realistically, however, these AoG standardizations must have sufficient agility and flexibility that allows each participating agency to custom-fit their unique requirements effectively, for example, information governance policies or service-oriented architectures.
  • The wide push for cloud computing ecosystems is a consequence of this digital consolidation and transformation imperative. APEJ governments need to consider new channels, new partnership models, and new sourcing models. Nonetheless, the move toward increased outsourcing calls for more robust safeguards on participating solution providers, especially with service-level agreement and cybersecurity needs. As citizens demand that their governments provide them a seamless services front that gives them the services they need — when they need them and how they need them — governments cannot escape from consolidating, integrating, and digitizing across bureaucratic silos to meet this challenge.

Thus, as digital technologies become increasingly important socioeconomic growth drivers, APEJ governments need to take the lead in technology adoption versus being followers to ensure their respective countries remain socioeconomically competitive.


  • 30 slides

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