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May 2017 - IDC Presentation - Doc # AP42526417

2H16 Country Report on IT Services — New Zealand

Authors: Donnie Krassiyenko, Adam Dodds
On-line Presentation
Abstract

This IDC Presentation provides a detailed analysis of the market and competitive landscape in IT services in New Zealand from July to December 2016 (2H16). It covers the market size movements and growth trends in each of the macromarkets (i.e., project oriented, outsourcing, and support and training services) as well as the key industries such as finance, manufacturing and resources, public sector, distribution and services, and infrastructure. The report also provides a market and vendor analysis of 3rd Platform technologies as the key market drivers. The competitive analysis section includes key strategies and activities of large global and local IT services providers in the market.

The data and insights within this presentation are a part of the "Asia/Pacific Semiannual Services Tracker" research, which covers 14 foundation markets across 14 Asia/Pacific countries.

New Zealand organisations are moving away from traditional IT and traditional infrastructure outsourcing, driven by the necessity to keep pace with the digital revolution brought by the 3rd Platform. The necessity for commercial and technical refresh acts as an acceleration for the adoption of cloud-based consumption models.

The opportunity for service providers is to provide an orchestration framework over the top of a customer's environment. This solution is about becoming the tool for gaining visibility of the customer's environment to enable the ability to seed influence over the choice of compute workloads relative to the use cases. There is considerable demand in the next 12 months for this solution as a net new position in the market.

Workload applications in demand are reflective to such themes as customer-centric content management and optimisation of information as a strategic business asset. The initial phase of customisation and workflow activities tends to have a private cloud orientation. However, as the platform-based strategy fortifies its importance and relevance to the end user, the willingness to explore public cloud solutions increases commensurately.

New Zealand organisations are clear on their expectations from IT vendors. In addition to such traditional requirements as referenceable and low-cost options, they are looking for providers that have a strong ecosystem of partners. From a technical perspective, solutions have to be multiplatformable and integratable into business processes and legacy systems. Security has become a hygiene requirement that can provide a base for establishing the dialogue.

The challenge for all providers is being able to clearly articulate "use cases" relative to the organisation's industry and needs. With the integration capability being such a significant requirement for all providers (e.g., telecommunications providers, integrators), there are significant professional services opportunities from a project perspective.

Coverage