This IDC Presentation explores the Australia banking landscape in 2021 with a focus on the sectors' resilience, drawing on results from the Australia IT Services Ecosystem Study, 2020–2021.
The key areas examined in the report include:
- 2021 Australia financial services drivers and trends
- Australia cloud, applications, and security and compliance case studies
- ICT spend in Australia's banking sector
- ICT investment areas and examples of digital programmes
- IDC strategic guidance for organisations
- Financial services and corporate banking 2021 predictions for Asia/Pacific
"Australia banks have widely used the COVID-19 pandemic to address their modernisation agenda and make strides towards their larger, multiyear digital programmes of work. It is important for organisations to solidify their progress in business recovery by continuing to invest in key areas, including cloud migration, artificial intelligence (AI), and security. This cementing of progress also allows forward-looking organisations to add customer value with more humanistic, sensitive, and hyperpersonalised services," says Neha Ralhan, research manager, Australia and New Zealand.
MasterCard Incorporated, Trend Micro Incorporated, Commonwealth Bank of Australia, Westpac Banking Corporation, Australia and New Zealand Banking Group Limited, Optus Pty. Ltd., SocietyOne Australia Pty Ltd, National Australia Bank Limited
Analytic applications, Application development software, Business continuity, Cognitive/artificial intelligence, Customer relationship management applications, Digital transformation, Disaster recovery, Financial resource management, Hybrid clouds, Identity and access management, Integration and process automation middleware, Intrusion detection and prevention, Public cloud services, Regulatory compliance, Robotics, Technology buyer