This IDC Financial Insights Perspective discusses the key external drivers (from a bank's perspective) that should be considered by Indonesian banks in creating an IT strategy for 2017–2020. The key external drivers cover three main drivers: technology, regulatory and security, and competitor or banking landscape. The drivers are derived from observing the technology and industry trends as well as predictions on global, regional, and local (Indonesia) scales. The main topics include digital banking, online payments, fintech start-ups, 3rd Platform, innovation accelerators, and digital transformation framework.
"Most of Indonesian banks have started their digital banking journeys by providing Internet and mobile banking to customers, but they don't have a digital transformation framework for the long-term journey. The framework is very important for banks to deliver reliable and consistent products and services. Among the important things are differentiation from others and customer loyalty. For those things, banks should build technologies that support the customer relationship management implementation," says Handojo Triyanto, senior research manager, IDC Financial Insights Indonesia.
Customer relationship management applications, Digital Transformation, IT operations and implementation, Integration and process automation middleware, Security management, Technology buyer, eCommerce