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Jul 2017 - IDC Perspective - Doc # AP42881917

The Workforce of the Future

Authors: Christopher Holmes, Shreyashi Pal, Gerald Wang, Ronald Stuart

Abstract

This IDC research report identifies the number of trends and demographics impacting on the workforce and suggests that a new approach be taken to develop a blended workforce strategy that includes staffing, contingent workers, supplier-/partner-provided resources, and artificial intelligence (AI)/robotics. There is an extensive use of cloud services and a number of other technologies, such as smartphones, personalization, and algorithm-based decision making, which, combined, will transform different industry verticals. Strategic partnerships between line-of-business units and IT clients can create lots of opportunities as each of the partners can exploit the capabilities of one another to generate the value of their interest. It will help in driving innovation and encourage greater risk taking by solving complex and enduring problems.

"Disruptive technologies will create new government IT innovation opportunities and change the workplace environment by facilitating more collaborations across previously siloed line-of-business units. Technological advancements in analytics and AI, mobility, x-as-a-service operating models, and next-generation cybersecurity threats will increase the need for new skill sets to drive transformations necessary for digital government services. This will foster widespread innovation, empower the talent landscape to embrace lifelong learning mindsets, and enable agile environment organizations to continually adapt to the changing socioeconomic environments," says Christopher Holmes, managing director, IDC Insights Asia/Pacific.

"Today’s global inadequacy of hirable skill sets for emerging technologies, such as cognitive computing, next-generation security specializations, or even competent cloud consultants, mean that such specialized skills will be rarely available and will be in high demand in the short to medium run for Asia/Pacific governments," says Gerald Wang, head, Asia/Pacific Government and Education Insights. He adds, "Although outsourcing can potentially address talent gaps in the market, governments’ hiring restrictions, such as national security clearances, may prove to be an additional obstacle. Considering the time it takes to train the next-generation workforce to match talent shortages, IDC recommends that governments should also emphasize retooling and upgrading the skill sets of their existing domestic workforce."

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