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Oct 2017 - Market Analysis Perspective - Doc # AP43159617

Human Capital Management Applications: WorkSource as a Critical Digital Transformation Dimension for Business Success in Australia

On-line Presentation

Abstract

Traditionally, human capital management (HCM) has been considered as a cost center and as a general recordkeeping system; however, a rapidly evolving market landscape, the war for talent and digital skills shortage, as well as evolving customer and employee expectations in Australia, are forcing organisations of all sizes to start embracing modern HCM practices and intelligent systems to succeed in the digital transformation (DX) economy.

The "people" dimension of DX has witnessed increased attention and importance within the market and is considered the most critical component for achieving business success. This has been supported by results from IDC's 2017 Software study, which revealed that for organisations across Australia, employee productivity and profitability are the most critical business priority in the next 18 months. The study also showed that The study also showed that focus on employees' satisfaction and experience is the number one initiative, Australian organisations consider to undertake to improve customer service/experience. This IDC Market Analysis Perspective highlights the most significant trends in WorkSource DX in Australia, including:

  • 2017 industry and market overview
  • Competitive landscape
  • Buyer perspective
  • Future view of the market
  • Advice for technology suppliers

Coverage