This IDC Presentation provides a comprehensive insight into the dynamics that are currently shaping the IT services market in New Zealand based on the findings of IDC's New Zealand IT Services Survey with a sample size of 300 respondents.
As technology is becoming more pervasive across the organisation, C-suite executives are becoming more prepared to participate in its application and, most importantly, its prioritisation. This is important as it represents an evolution to a more agile mode of operations. With over 70% of organisations having a level of involvement in developing a technology strategy, there is a shift to the development of an organisation's digital leadership programme, which challenges the traditional functional role-based structure (sales, finance, and so forth) to something that is more aligned with the areas of omni-/customer experience, operational excellence, information integration, and worksource optimisation.
Hybrid is the key investment theme from a technology perspective (on- to off-premise, off-premise into public cloud, and platforms for orchestrating across the environment). Collaboration has the highest overall intent for organisations to invest in, but there is a notable shift towards business automation as opposed to more communication- or content-based investments.
New Zealand ICT Competitive Intelligence , New Zealand IT Services and Industry Insights
Datacom Group Limited, IBM, Eagle Technology, Inc., Spark Digital, Vodafone Group Plc, Fujitsu Limited, Hewlett Packard Enterprise, Dimension Data Holdings plc, CCL INDUSTRIES INC., Microsoft Corporation, Computer Sciences Corporation
Application development services, Augmented and virtual reality, Big data analytics and discovery, Collaborative applications, Content management, Desktop virtualization, Digital transformation, Hosting infrastructure services, Infrastructure as a service, Internet of things, Network and desktop outsourcing services, Network security, Networking services, Systems integration services