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Nov 2017 - Market Presentation - Doc # AP43216717

1H17 Country Report on IT Services - India

Author: Jaimadhav Senapati
Market Analyst
On-line Presentation


This IDC Presentation analyzes in detail the market and competitive landscape in IT services in India from January to June 2017 (1H17). It covers the market size movements and growth trends in each of the macromarkets (i.e., project-oriented, outsourcing, and support and training services) as well as the key industries of finance, manufacturing and resources, public sector, distribution and services, and infrastructure. The report also provides a market and vendor analysis of 3rd Platform technologies as the key market drivers. The competitive analysis section includes key strategies and activities of large global and local IT services providers in the market.

The data and insights within this presentation are a part of the "Asia/Pacific Semiannual Services Tracker" research, which covers 14 foundation markets across 14 Asia/Pacific countries.

Despite a decline in the country's GDP growth in 1H17, the Indian IT services market witnessed a growing demand in digitization from the public as well as the private sector. IT companies are also expected to tap into the huge opportunity arising out of the Goods and Services Tax rollout effective July 1, 2017 in the following areas: point of sale (PoS) billing systems, payment solutions, ERP solutions, and e-signing products, among others.

The move toward a digital economy would result in an increasing amount of data being stored digitally and a large number of transactions being carried out, which puts the country in a vulnerable position, becoming an easy target for cybercriminals and hackers. There is a huge need for Indian companies to be better prepared to handle this threat.

India is home to a large number of small and medium-sized businesses, however, a significant portion of these do not have an online presence because of budget constraints and lack of technical skills. It then becomes a perfect opportunity for hosting infrastructure providers to educate and further encourage small businesses to go digital.

The BFSI and government sectors continued to grow at a faster rate in terms of IT adoption in 1H17. Meanwhile, newer entrants such as payments banks and small finance banks are expected to open in 2017, thus creating an opportunity for service providers to leverage.

IBM continued to be the leader in the Indian IT services market in 1H17. Wins in the outsourcing market and its realignment of its channel partner strategy and focus on start-ups have helped it maintain the number 1 position.