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TECH SUPPLIER Nov 2017 - Market Presentation - Doc # AP43217217

1H17 Country Report on IT Services — Taiwan

By: Shirley TsaiResearch Manager, Irene Lien

On-line Presentation


This IDC Presentation provides a detailed analysis of the market and competitive landscape in IT services in Taiwan from January to June 2017 (1H17). It covers the market size movements and growth trends in each of the macromarkets (i.e., project-oriented, outsourcing, and support and training services) as well as the key industries, such as finance, manufacturing and resources, public sector, distribution and services, and infrastructure. The report also provides a market and vendor analysis of 3rd Platform technologies as the key market drivers. The competitive analysis section includes key strategies and activities of large global and local IT services providers in the market.

The data and insights within this presentation are a part of the "Asia/Pacific Semiannual Services Tracker" research, which covers 14 foundation markets across 14 Asia/Pacific countries.

With an increase in gross domestic product growth and exports in 1H17, it is clear that Taiwan is gradually experiencing recovery in its economic growth. Higher export volume will result in higher revenue, which will allow companies that are willing to invest in IT to retain their competitiveness. For other companies, they may not have the budget and talent to adopt new technologies, but they are willing to modernize their IT infrastructure to improve productivity, opening up opportunities for IT services providers.

Digital transformation (DX) continues to be a hot topic across industries. Many IT services providers are aware of the importance of DX and are willing to invest their resources to ensure that they can help customers carry out digital transformation initiatives, such as financial technology, online to offline, and smart factories.

The banking, financial services, and insurance (BFSI), government, and high-tech sectors are moving toward cloud and using big data or artificial intelligence to develop new tools to automate or increase the efficiency of their processes. Thus, the demand for IT outsourcing services is expected to remain strong.

There were frequent cyberattacks, especially in the BFSI and government sectors. The Taiwanese government has allocated a big part of its budget to establish information sharing and analysis centers across major industries. Starting from 2017, the Ministry of National Defense has allocated a big chunk of its budget for the upgrade of its cybersecurity tools and infrastructure.


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