This IDC communications service provider (comms SP) digital transformation (DX) use case taxonomy describes the most prominent use cases for digital transformation in the communication services industry. The use cases detailed in this document are the most prominent use cases, among many, that comms SPs will use to embrace digital transformation and leverage the 3rd Platform technologies, culture of innovation, and continual transformation that digital transformation represents. The tables in this document illustrate the hierarchical nature of IDC's use case taxonomy, making up, first, the digital mission of that industry and then the strategic priorities that support that mission, the programs that will be initiated to satisfy the priorities, and the DX use cases that we expect to see comms SPs initiate.
"These use cases will be critical for comms SPs to integrate into their own technology road map planning, as they develop a better understanding of digital transformation. Technology suppliers will use these use cases to better understand the needs of retailers and to better tailor their strategies and product plans to respond to the needs of retailers. While this taxonomy addresses the communications services industry, these use cases emanate from our research into the comms SP landscape across seven subsectors: telecommunications carrier, mobile network operators, content and applications service provider (CASP), cable service provider, satellite broadcasting operator, fixed satellite service providers, and cloud communications service providers. Providers in each of these sectors are trying to digitally transform their businesses to deliver exceptional customer experiences and thrive into the future," says Courtney Munroe, group vice president of IDC Worldwide Telecommunications Research.
Asia/Pacific Communications Service Provider Business Transformation Strategies , Communications Service Provider Operations , Executive Information , Telecom Transformation Trends , Worldwide Digital Transformation Strategies
Cognitive/artificial intelligence, Customer relationship management applications, Digital transformation, Governance, risk and compliance infrastructure, Internet of things, Procurement, Supply chain management applications, eCommerce