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Mar 2018 - Market Presentation - Doc # AP43591817

1H17 Country Report on IT Services - Indonesia

By: Meily Lisdiyanti

On-line Presentation


This IDC Presentation provides a detailed analysis of the market and competitive landscape in IT services in Indonesia from January to June 2017 (1H17). It covers the market size movements and growth trends in each of the macromarkets (i.e., project-oriented, outsourcing, and support and training services) as well as the key industries such as finance, manufacturing and resources, public sector, distribution and services, and infrastructure. The report also provides a market and vendor analysis of 3rd Platform technologies as the key market drivers. The competitive analysis section includes key strategies and activities of large global and local IT services providers in the market.

The data and insights within this presentation are part of the "Asia/Pacific Semiannual Services Tracker" research, which covers 14 foundation markets across 14 Asia/Pacific countries.

The positive performance of Indonesia's economy has been driving demand for IT services in the infrastructure sector, including hosting infrastructure services, IT outsourcing services, and application support for enterprise resource planning (ERP).

Digital transformation is being explored by many enterprises across the country, especially in verticals where there is disruption from new innovative services and products. Cloud is considered one of the key enablers for digital transformation within organizations, which has led to greater interest among key business decision makers.

The top 3 industries that have started to embrace digital transformation are banking, manufacturing, and retail. Increasing investments in these industries in 1H17 have helped accelerate IT spending in areas involving supply chain management, ERP, customer relationship management (CRM), data warehouse, IoT, mobility, cloud services, data analytics, social media, and security services.

The big data trend in Indonesia has slowly become more apparent in the banking, transportation, and retail sectors. These industries have continued to invest in database systems and open source solutions rather than commercial software, as the return on investment was not clearly seen for the latter. Despite this, the presence of dominant big data vendors is yet to be seen; opportunities remain available for emerging IT vendors to penetrate the market.


  • 28 slides

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