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TECH SUPPLIER Jan 2019 - Market Analysis Perspective - Doc # AP43908419

Market Analysis Perspective: The Blueprint for the Future Workforce in APEJ — Digital Skills, Changing Demographics, Rise of AI and Gig Workers, 2019

By: Avinav TrigunaitResearch Director, Future of Work, Deepan PathyResearch Manager

On-line Presentation

Abstract

This IDC Market Analysis Perspective provides insights into the current state of Future of Work and deep dives into the key trends and considerations for the future of workforce. IDC defines the Future of Work as a fundamental change to the concept of work, which transforms worker behaviors and skills as well as organizational culture; supports a dynamic work environment, not bounded by time of day or physical space; empowers teams and a diverse workforce; and fosters human-machine collaboration.

The Future of Work is an enterprisewide imperative that applies 3rd Platform technologies and innovation accelerators, such as augmented/virtual reality, artificial intelligence (AI), and internet of things, to transform the concept of work and how it is done. The Future of Work takes a holistic approach, encompassing three interrelated and interconnected pillars: work culture, workforce, and workspace.

As AI technologies mature, and enterprises rapidly adopt AI applications, the future workforce will inevitably be a mix of humans and bots or robots working together. Several leading organizations are already preparing themselves for this new norm by implementing AI across a wide range of use cases. Although technology will be a key component of the future workforce, there are other critical workforce-related factors that organizations need to consider as they prepare themselves for the digitalized era. These include changing consumer behaviors, expectations around information access and digital experiences, digital skills challenges, personalization, and the diverse needs of multigenerational workforce, especially millennials and Gen Zs.

"Today, AI is augmenting human capabilities and helping solve complex problems in medicine research, genomics, material science, climate, and space exploration to name a few. However, the proliferation of AI is also causing fear around job losses and has broad implications for businesses and the society at large. In addition, the changing demographics and consumer behaviors are also having an impact on traditional talent and business practices. Therefore, organizations need to take a closer look at these issues and craft a holistic strategy around the future workforce that adequately addresses all these issues," said Avinav Trigunait, research director, Future of Work, IDC Asia/Pacific.

This presentation provides findings from the IDC Future of Work Survey on workforce trends and offers guidance that can help organizations in planning their future workforce strategies.


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