TECH SUPPLIER Dec 2020 - IDC Survey - Doc # AP44028819

COVID-19 Impact on Australia and New Zealand ICT Spending Intent and Prioritisation: Future of Work Update

By: Louise FrancisCountry Manager, IDC New Zealand

On-line Presentation


This IDC Survey is the latest update in a series of Australia/New Zealand (ANZ) reports that show the results of IDC's 2020 Worldwide COVID-19 Impact Survey. Waves 11 and 12 of the survey were run in September and October 2020, involving organisations across 24 countries and 97 respondents from ANZ. This report updates ANZ IT buyers' reaction to the COVID-19 pandemic and the way it is influencing ICT budgets as of October 9, 2020 (wave 12 results). Key areas of focus are:

  • The prioritisation of technology investment areas as ANZ businesses move from crisis mode to recovery and growth
  • The stage that businesses are at in the journey to recovery and the technologies that will experience the greatest investment
  • A breakdown of increasing versus decreasing budgets across hardware, software (including application category breakdown), services, telecommunications, 3rd Platform technologies, and innovation accelerators
  • A breakdown of how organisations' future enterprise priorities are shifting for the rest of 2020 and into 2021
  • The areas of business processes that will likely be permanently changed as a result of the COVID-19 pandemic
  • Enterprise deployment activity and usage of collaboration and conferencing platforms used by employees in 2020 in comparison with 2019
  • The top factors organisations are considering when selecting collaboration platforms and the influencers shaping investment priorities
  • Workspace products and services in which 20% or more increases in spending are planned in 2021 compared with 2020 because of business changes triggered by the response to COVID-19
  • The deployment of automation and contactless technologies across business processes and plans to convert to no-contact/contactless processes


  • 34 slides

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