TECH SUPPLIER Jul 2020 - Market Perspective - Doc # AP44040619

Robotic Process Automation for Business Resiliency in the Post–COVID-19 Australia/New Zealand Market

By: Monica CollierSenior Research Manager, Telecommunications

Abstract

The COVID-19 pandemic has cast robotic process automation (RPA) into the limelight. Already a fast-growing domain, technology buyers are recognising its role in business continuity and resilience as they move out of the crisis and move into the economic recovery phase. In a recent research from IDC, a closer look is taken into the RPA focus areas for technology buyers and the important requirements for them in terms of partnering with an RPA SP.

"Technology buyers focus on RPA to improve business resiliency. The number 1 capability technology buyers want is for RPA vendors to meet security, regulatory, and compliance requirements," says Monica Collier, senior research manager, IDC New Zealand. "Incumbent legacy SPs should focus on trust, quality, and longevity of solutions to fend off a growing community of often more agile RPA start-ups in the market," she adds.


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