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Aug 2018 - Market Note - Doc # AP44167518

Amdocs Leap Ahead Conference 2018: Microservices Rule Customer Care

By: Hugh UjhazyAssociate Vice President, IoT and Telecommunications, Bill RojasAdjunct Research Director, IDC Asia/Pacific

Abstract

This IDC Market Note presents highlights from the Amdocs Leap Ahead Conference, held in Singapore on June 25 and 26, 2018. This year's conference focused on the microservices-based release of customer care and ecommerce functions for carriers.

"Amdocs has transformed its customer care and commerce platforms into an open source–based set of microservices, giving carriers a flexible platform that can be readily integrated with legacy solutions," said Hugh Ujhazy, associate VP of Telecom and Internet of Things for IDC Asia/Pacific. "Positioning as a DevOps-friendly platform for carriers regardless of its digital transformation maturity makes Amdocs appealing to carriers that want to get ahead of the demands of their customers. However, pricing models and services ecosystems need to be well-thought-out to maximize the delivery of business value and improve the productivity and lives of developers and business requirements analysts alike."


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