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TECH SUPPLIER Oct 2018 - Market Presentation - Doc # AP44203518

2H17 Country Report on IT Services — Taiwan

By: Irene Lien, Shirley TsaiResearch Manager

On-line Presentation


This IDC Presentation provides a detailed analysis of the market and competitive landscape in IT services in Taiwan from July to Dec 2017 (2H17). It covers the market size movements and growth trends in each of the macromarkets (i.e., project-oriented, outsourcing, and support and training services) as well as key industries, such as finance, manufacturing and resources, public sector, distribution and services, and infrastructure. The report also provides a market and vendor analysis of 3rd Platform technologies as the key market drivers. The competitive analysis section includes key strategies and activities of large global and local IT services providers in the market.

The data and insights within this presentation are a part of the "Asia/Pacific Semiannual Services Tracker" research, which covers 14 foundation markets across 14 Asia/Pacific countries.

In 2H17, Taiwan's gross domestic product (GDP) grew by 3.19%, and exports grew by 9.24%. An increase in export volume has led to a good sales performance for companies in the manufacturing sector and accelerated the investments in 3rd Platform technologies. Manufacturing companies are aggressively adopting digital solutions to increase productivity and improve operational efficiency to remain competitive in the industry. A case in point was electronic component and mechanical companies leveraging cloud and analytic solution to deliver smart maintenance services.

With a strong scale, breadth of offerings, partner ecosystem, and a professional team that has extensive industry domain knowledge, IBM continues to be the big winner in the Taiwan IT services market, providing end-to-end services to help customers in their digital transformation journey. The company has gained strong traction in the financial services and manufacturing sector in areas of IT systems modernization and product and service innovation. For example, IBM supports many financial services clients to offer robo-advisor services by leveraging artificial intelligence (AI) technology.

The booming digital transformation market is driving a high demand for outsourcing service in Taiwan. Enterprises are aggressively looking to SPs for help in managing the new digital business systems, especially in the banking, financial services, and insurance (BFSI) and high-tech sectors.

Cybersecurity is becoming one of the top concerns for Taiwan government. The government has set aside a budget of TWD11 billion to develop the cybersecurity market and cultivate more security talents within 2017 to 2020. By 2025, Taiwan government aims to increase the industrial output value of cybersecurity-related products or solutions from TWD38.7 billion to TWD78 billion and establish 40 new security venture companies.


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