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Dec 2018 - Market Forecast - Doc # AP44529218

Australia IT Services Forecast and Analysis, 2018–2023

By: Chayse GortonMarket Analyst, IT Services, Richard Xu, Anastasia AntonovaMarket Analyst

Abstract

This IDC Market Forecast is part of IDC Australia's ICT research programme. The analysis is based on data gathered from a range of sources, including comprehensive supply-side interviews, demand-side surveys, and IDC's IT services tracker. Key information has been extracted out of reports, including IDC Australia country reports on IT services. This information has been summarised and included throughout this market forecast to help explain the analysis.

The report provides an overview of the Australian IT services forecast from 2018 to 2023. Each IT services primary market is examined in detail; these include the project-oriented, managed services, and support services markets. Each primary market is further broken down and analysed at a subfoundation market level. The report provides an overview of the Australian economic situation and dives into the leading drivers and inhibitors present in the Australian IT services market. These include organisations revamping their internal processes and software to enable DX, growing cloud adoption, and addressing security as a top operations and infrastructure capability.

To ensure that IT services vendors reap the benefits of a growing market, Chayse Gorton, market analyst for IT Services and Blockchain, says that "technology suppliers must enable organisations to execute on their enterprisewide digital strategies." Australian organisations are facilitating DX by using 3rd Platform technologies; hence, there is no shortage of opportunities in the IT services market. Gorton added that "end users will look to IT service providers for consultation on next-generation technologies and seek assistance in using these technologies to create new offerings, new business models, and new relationships."


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