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TECH SUPPLIER May 2019 - Market Presentation - Doc # AP44704419

2H18 Country Report on IT Services — Australia

By: Chayse GortonMarket Analyst, IT Services, Scott ManionAssociate Market Analyst

On-line Presentation

Abstract

This IDC Presentation provides a detailed analysis of the market and competitive landscape in IT services in Australia from July to December 2018 (2H18). It covers the market size movements and growth trends in each of the macromarkets (i.e., project-oriented services, managed services, and support services) as well as the key industries such as finance, manufacturing and resources, public sector, distribution and services, and infrastructure. The report also provides a market and vendor analyses of 3rd Platform technologies as the key market drivers. The competitive analysis section includes key strategies and activities of global and local IT services providers in the market.

The data and insights within this presentation are a part of the "Asia/Pacific Semiannual Services Tracker" research that covers 14 foundation markets across 14 Asia/Pacific countries.

Many Australian organisations have legacy processes entrenched into their businesses. Hence, organisations are seeking service providers to facilitate workshops on how to enable both cultural and digital transformation. The organisation's goal is to steer away from analog processes, and instead adopt digital processes, agile development practices, and collaborative workflows.

Organisations are increasingly looking to IT service providers for co-creation of innovative solutions, and this is expected to increase in the future. Co-creation enables the organisation to utilise the capabilities of the provider rather than having to develop these skills in-house. Co-creation is especially beneficial for small and medium-sized businesses (SMBs) with limited internal capabilities. IT service providers are opening innovation centers to showcase existing solutions and co-create new solutions with clients. Many of these solutions rely on cloud-based technologies as the underpinning driver. This trend is expected to create a range of jobs and help products to be quickly brought to market.

As enterprises embrace hybrid cloud, they are finding that datacenter networks need to be redefined, as applications no longer reside exclusively in an on-premise datacenter. Hence, embracing hybrid cloud is driving demand for network consulting services that are related to finding the best way to extend network policies to workloads residing on public clouds. Organisations that are looking to partner with consultants will become more stringent on their selection criteria. In the future, many companies looking to drive revenue growth will only consider partnering with consulting firms that combine strategy, creativity, with IT services capability.

Updating or building applications with embedded analytics is one area that organisations are exploring to help streamline data operations. AI is often utilised to identify and act on insights from data. These applications regularly interact with multiple data sources; hence, many organisations are looking to service providers to offer their expertise both in custom application development and systems integration space. Organisations that opt to develop applications in-house are finding value in developing innovative applications with short lead times; hence, DevOps is increasingly being brought to the forefront.

As more projects are priced based on an outcome/adoption approach, organisations will look to partner with IT providers that can provide full-stack services. End-to-end partnerships provide a seamless engagement that enables a more simplified planning and implementation experience for the organisation. It also increases the predictability of the total cost of the project earlier on during the engagement.


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