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TECH SUPPLIER May 2019 - Market Presentation - Doc # AP44704619

2H18 Country Report on IT Services — India

By: Garima GoenkaMarket Analyst

On-line Presentation


This IDC Presentation provides a detailed analysis of the market and competitive landscape in IT services in India from July to December 2018 (2H18). It covers the market size movements and growth trends in each of the primary markets (i.e., project-oriented services, managed services, and support services) as well as the key industries such as finance, manufacturing and resources, public sector, distribution and services, and infrastructure. The report also provides a market and vendor analysis of 3rd Platform technologies as the key market drivers. The competitive analysis section includes key strategies and activities of global and local IT services providers in the market.

The data and insights within this presentation are part of the "Asia/Pacific Semiannual Services Tracker" research, which covers 14 foundation markets across 14 Asia/Pacific countries.

The Indian government has launched several initiatives to support the country in its digital transformation journey. The launch of the government's Digital India and Smart Cities initiatives have propelled growth among IT organizations of all sizes and verticals. Organizations are increasingly adopting emerging digital technologies such as big data and analytics, artificial intelligence (AI), Internet of Things (IoT), machine learning (ML), robotics process automation (RPA), augmented reality (AR), virtual reality (VR), and blockchain, in order to enhance their business operations and to reduce costs while aiming to stay ahead of their competition.

The Indian IT/ITeS market is experiencing a huge skills gap in the workforce in terms of emerging technologies expertise. With organizations continuously seeking to undergo digital transformation, it helps create massive opportunities for IT/ITeS service providers. As such, the number of training institutes that offer digital courses has increased significantly. Most large organizations have also begun offering in-house educational and training courses in allowing their workforce to execute digital projects efficiently and effectively.

The major verticals in India that are driving the growth in technological adoption are the BFSI and government verticals. In addition, other emerging verticals in India are beginning to show their interest in adopting emerging technologies, which include manufacturing, retail, healthcare, and education.

There has been a huge influx of start-ups in India that offer niche solutions in AI, ML, IoT, big data and analytics, as well as blockchain. Large service providers are also seen partnering with the National Institution for Transforming India (NITI Aayog) and with the state governments to conduct research and development on AI, ML, and IoT solutions for social causes and for citizen services, also to help sectors such as agriculture, healthcare, and transportation.


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