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TECH BUYER May 2019 - IDC Perspective - Doc # AP45033019

The Roadmap to Future of Work: It Needs to Be Human-First and Experience-Centric

By: Deepan PathyResearch Manager, Avinav TrigunaitResearch Director, Future of Work

Abstract

IDC defines the future of work (FoW) as a fundamental change to the concept of work that transforms worker behaviors and skills as well as organizational culture; supports a dynamic work environment, not bounded by time of day or physical space; empowers teams and a diverse workforce; and fosters human-machine collaboration. The future of work is an enterprisewide imperative that applies 3rd Platform technologies and innovation accelerators (IAs), such as augmented/virtual reality (AR/VR), artificial intelligence (AI), and internet of things (IoT), to transform the concept of work and how it is done. Organizations planning to or have already embarked on the future of work journey have to develop a roadmap that can provide them direction and guidance as they move along the journey.

In this study, we present IDC's point of view on future of work and what it entails across the three building blocks — workspace, workforce, and workculture. This report also highlights the IDC future of work roadmap that can help organizations navigate this complex journey, from strategy to talent, operations, and IT. We also provide case examples of organizations that have successfully put their FoW strategy in action. The report also provides guidance to organizations around some of the key questions including:

  • What are the key building blocks for the enterprise of the future across the three dimensions of workplace, workforce, and work culture?
  • How can organizations future-proof their organizations for the digitalized era?
  • What are IDC recommendations for creating a roadmap for the future of work transformation?

"As younger generations join the workforce and digital technologies and business models become mainstream, peoples’ expectations from businesses, governments, and institutions have undergone fundamental shifts. In addition, the advent of AI is fueling both hope and fear around jobs and the FoW. However, the discussion on FoW is not just about AI or technology upgrades, it is a much broader topic that requires fresh thinking across the three key pillars of workspace, workforce, and work culture, and helps attract and retain best talent. The most successful organizations in the digitalized era will be those that can create highly-agile structures and deliver superior experiences, not just to their customers, but even employees and partners alike," said Avinav Trigunait, Research Director, Future of Work, IDC AP.


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