This IDC Perspective identifies the relevance, uses, benefits, and application of the Singapore National Digital Identity (NDI) system that will commence operation in 2020. This report talks about the unique features of the digital identity application and how this application is vital compared with other previous initiatives such as SingPass and CorpPass. It also discusses existing drivers and the Singapore's potential to execute such full-fledged solutions. Essential guidance on adopting a digital identity platform is provided for tech buyers.
Deploying digital identity to citizen services increases the quality of public services. As public sector in Asia/Pacific (excluding Japan) (APEJ) countries face multiple challenges in providing secured private and business transactions, a unique digital identity will provide reliable and tactical approach to address the challenges. The solution is expected to be built on a technological platform with unique biometrics features such as voice, face, iris, and fingerprint.
"The growing maturity of next-generation government digital services will demand a more robust and comprehensive means to authenticate individual citizens as well as corporate entities," asserts Gerald Wang, associate research director and head of IDC Government Insights and IDC Health Insights. "Among its Asia/Pacific peers, the Singapore government stands out in its quest to continually evolve and build upon its national-level digital identity solution with cutting-edge AI, cybersecurity, and blockchain technologies, which is expected to go beyond public sector services into corporate use ecosystems so as to help spur future socioeconomic growth and sustainability," he adds.
The key feature covered in the Singapore National Identity System is the secured transaction between businesses, citizens, and the public with a single digital identity. Corporate users and citizens can use any eservices with this digital identity card. This will help the government track citizens' requirements regularly to provide better services. As technology matures, predictive AI and blockchain can be integrated with the existing solution that will help government to identify any requirements before they arise, with added security advantage. Though it would not happen overnight, the Singapore government is doing deep research to handle citizen volume and correcting mistakes from previous applications. The effective adoption of digital identity will augment security, flexibility, and accessibility of public services.